Chief of Staff - Head of Technical Program Management
•TENEX.AI· 5h
💻 Engineering⏰ Full-time👔 Executive🇺🇸 San Jose, USA
5h ago
Seon·about 15 hours ago
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
The SEON Solutions Engineering team plays a critical role in uncovering customer challenges, connecting business outcomes to SEON’s platform, and shaping the future of fraud prevention and financial crime compliance. As a Solution Engineer, you will act as a customer-facing technical partner, supporting discovery, solution design, and value articulation across Fraud, AML, and broader Financial Crime.
This role is designed for early to mid-level pre-sales professionals experienced in technically complex, multi-stakeholder engagements. You will serve as a customer-facing expert while partnering closely with Sales, Product, Engineering, and Customer Success to deliver high-quality solutions and continuously improve how we sell and implement SEON.
Location: Austin, TX (hybrid)
Act as a Developing Subject Matter Expert
Support pre-sales discovery, solution design, and value articulation for SEON’s fraud, AML, KYC, and risk-orchestration capabilities.
Help customers understand financial crime threats, regulatory obligations, and architectural decisions.
Support Strategic Enterprise Engagements
Partner on complex, multi-product, or high-risk opportunities.
Translate business and regulatory requirements into technical recommendations and solutions.
Engage senior stakeholders, connecting SEON’s platform to measurable outcomes.
Develop Technical Leadership & Integration Expertise
Support API, SDK, orchestration, and data integration discussions.
Advise on fraud-stack modernization, data ingestion, model decisioning, and workflow optimization.
Collaborate, Learn & Contribute
Shadow senior engineers, gather feedback, and iterate on your own engagements.
Create enablement assets like demo flows, technical write-ups, and discovery guides.
Provide structured feedback to Product and Engineering on customer needs and technical constraints.
Contribute to SEON’s Market Leadership
Stay updated on fraud, AML, cybersecurity, and risk-tech trends.
Partner across functions to ensure consistent solution delivery and customer success.
Drive Customer Value & Thought Leadership
Deliver actionable recommendations grounded in domain expertise and measurable outcomes.
Champion SEON’s mission to end fraud globally while maintaining compliance and resilience.
What You’ll Bring
2–4 years in solution engineering, sales engineering, or customer-facing technical roles.
Exposure to Fraud Prevention, Financial Crime, AML, KYC, or Cybersecurity technologies (hands-on preferred).
Experience with multi-stakeholder sales cycles and technical evaluations.
Working knowledge of REST APIs, SDKs, mobile/web integrations, and platform architectures.
Familiarity with Javascript, Typescript, and web technologies a plus.
Ability to work independently, communicate blockers, and seek guidance when needed.
Proven collaboration across Sales, Product, Engineering, and internal teams.
Excellent communication skills for technical and executive stakeholders.
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SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.