About Us:
Serenity AG is a private investment firm and healthcare accelerator. Through partnerships with leading physicians, we enable the launch, scale-up and operation of concierge wellness centers that specialize in integrative care for both the mind and body. Our clinics specialize in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral health issues. Everything we do is driven by our desire to offer the best in case and experience for our patients. Our top-tier providers are the best in their field. Our facilities are designed for unparalleled comfort in every aspect.
Job Description:
We are seeking a compassionate, dynamic and experienced Sales & Business Development Advocate to help deliver on our vision of redefining what it means to be a patient-centered practice.
- This is a remote sales & business development (case management) role with core work hours 7:30am-5:00pm Pacific Time (10:30am - 8:00pm Eastern Time).
- The role focuses on working with patients and prospective patients to educate, advocate, and assist them to get the best possible care at our specialty healthcare practices. It involves answering inbound patient inquiries (phone, text, email) and working with them to explain the services offered at the practice. It is a collaborative role that involves working closely with other members of our team to ensure each patient experiences an amazing level of support and care.
- You will be trained to be a subject matter expert on the healthcare services provided by the practice (we specialize in Spravato treatments for those suffering from treatment-resistant depression). With that knowledge, you must be able to become the trusted advisor for each patient seeking the best care and healing experience possible. This is a specialty, low-volume healthcare practice that forms strong relationship bonds with our valued patient clientele that make regular visits to us for their care. The Patient Advocate is viewed as the partner, guide, and advisor to the patient.
- Be able to effectively explain what services our clinics provide and distinguish between patients who would be eligible for our services and those that are not.
- Manage the screening and intake process for new patients (includes scheduling, intake forms, and may involve payment processing).
- Approach patient intake conversations in a compassionate, empathetic, and consultative manner.
- Manage patient communication in a highly professional, polished, and compassionate manner which will include inbound/outbound patient calls, emails, and voicemails.
- Assist the Patient Authorization Team in the verification of insurance eligibility and benefits, and obtaining prior authorizations.
- Manage and create digital patient files using our suite of technology platforms. Coordinate patient care in alignment with the plan of care set by the provider.
- Exhibit a continuous improvement and process oriented mindset.
- Demonstrate a positive, can-do, caring, and empathic demeanor at all times. Be adaptable and willing to take on new challenges as the business grows.
