Sr. Data Analyst

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Join our growing Analytics team at Serve Robotics as we pioneer the future of autonomous last-mile delivery. In this role, you’ll work cross-functionally to build reporting, uncover insights, and guide decision-making as we scale. You’ll thrive in a fast-paced, dynamic environment - balancing competing priorities while driving measurable impact.

As a key member of the Analytics team, you’ll be an owner, not a passenger - defining how we measure success, guiding operations, and ensuring stakeholders have the insights they need. Your curiosity and ability to turn messy data into clear, actionable recommendations will be essential.

JOB DUTIES

• Reporting & Dashboards: Build and maintain dashboards and models to improve visibility into operational efficiency, delivery performance, and topline metrics.

• Cross-Functional Insights: Partner with operations, engineering, and product teams to translate business needs into data-driven solutions.

• Problem-Solving: Source and transform data creatively, even when systems are incomplete. Propose solutions and tools to streamline workflows.

• Strategic Partner: Act as an analytics thought partner, translating complex findings into simple, actionable insights for both technical and non-technical audiences.

• Metric Ownership: Help define and track key business metrics, enabling data-driven strategy across teams.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

• BA/BS in a quantitative field preferred.

• 6+ years of experience in an analytics role (startup or high-growth environment strongly preferred).

• Proficiency in SQL (4+ years) and comfort with scripting in Python or R.

• Strong data visualization skills using BI tools (we use ThoughtSpot and Looker Studio).

• Experience with A/B testing, experimental design, and inferential statistics.

• Strong stakeholder management and communication skills.

• Comfort leveraging AI/GenAI tools to enhance analytics workflows.

• Knowledge of geospatial analysis techniques is a plus.

Preferred Experience, Qualifications, and Skills

• Experience in logistics, marketplaces, or operations-heavy industries.

• Self-starter with entrepreneurial drive; able to prioritize in ambiguity.

• Experience with dbt and modern data governance practices.

• Proven ability to thrive on scrappy, fast-moving teams.