Shae Group·about 2 months ago
Title: VP, Operations Remote (Contractor)
Location: Remote - Preference Philippines; South East Asia; Poland; Romania; Ukraine
Base fee: USD $1,000–$1,500 / MONTH + Performance Incentives (Paid via bank direct deposit)
Employment type: Contractor, Full-Time
Company: Shae Group
Website: https://shae.group
Who We Are
We are a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We’re AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency. We adopt AI across strategy, operations, marketing, product, and client experience — and hire people who are AI-savvy, adaptive, and results-driven.
Who You Are
You are a high-agency operator with deep experience in AI/tech services and ops. You translate strategy into quantified OKRs/KPIs and consistently deliver. You have deep experience in SaaS sales, shipped RevOps and service-management programs, understand DORA/Accelerate metrics, are fluent in security & compliance (SOC 2/ISO 27001/NIST CSF), and design interoperable, shared services across brands. You communicate crisply at the executive table and dive deep with operators when required.
Responsibilities:
• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting.
• Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
• Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.
• Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.
• Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).