IT Operations Manager

Link to role presentation video also accessible here: https://www.loom.com/share/857740c31eb14695a411c644e5deb87e

👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

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📝 Overview

We are looking for an IT Operations Manager to join our growing Operations team. In this role, you’ll sit at the intersection of people, technology, and process. You’ll own Sitemate’s IT operations end-to-end, from device and access management to security and infrastructure initiatives, ensuring our team can move fast without friction or unnecessary risk.

Whether your background is in IT support, systems administration, DevOps, or another hands-on technical role in a scaling company, this role would be great for you!

This role suits someone who enjoys being close to the day-to-day while also thinking ahead. You’ll be responsible for keeping our IT foundations strong, streamlining how we provision tools and hardware, and managing key vendor relationships. You'll also drive initiatives that strengthen our security posture, support audit and compliance requirements, and evolve our IT practices to scale with the business.

You’ll work closely with our wider Operations team and partner with leaders across the business, gaining deep exposure to how a fast-growing SaaS company operates and the opportunity to shape scalable IT practices.

Employment:

• Salary: AU$100,000-AU$150,000

About Sitemate:

Sitemate builds best-in-class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster.

Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day.

We’ve achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone.

Backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world’s largest and most essential industries.

Life at Sitemate

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.

How We Work

• Transparency: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a “Life Story” from one team member - building genuine connection and understanding across our global team.

• High Velocity: We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions.

• Hustle: You’ll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests.

• Autonomy: We focus on outcomes, not hours. You’ll have flexibility to manage your day, with no time monitoring or unnecessary meetings.

• Collaboration: You’ll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day.

What We Offer

• Competitive, performance-based remuneration

• Equity options - own a piece of what you’re helping to build

• 20 days paid annual leave, plus sick, carer’s, and compassionate leave

• Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)

• Learning & Development - professional growth budget and transparent career plans

• Laptop and home office setup budget

• Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year

• Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions

• Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Equal Opportunity

We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

Learn More About Sitemate

🎧 Podcasts

• 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture

• 2023: CMO Lance Hodgson - on accelerating your career

• 2022: CTO Tim Bray - on building quality features that solve real customer problems

💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate
⭐ Read what our customers say: G2 Crowd, Trust Radius
🎥 Team Offsites: 2022, 2023, 2024

🔧 Day-to-Day

• Manage IT support and service delivery. You’ll run our ticketing system, triage requests, resolve day-to-day issues, and ensure the team has responsive, high-quality IT support.

• Oversee device and access lifecycle. You’ll handle provisioning and de-provisioning of laptops, mobile devices, applications, and user access.

• Manage hardware procurement, distribution, inventory, and asset tracking.

• Maintain security and compliance standards. You’ll own IT-related requirements for SOC 2 and other compliance frameworks. You’ll implement security controls, conduct access reviews, and deliver security awareness training for the team.

• Develop, maintain, and continuously improve IT policies, operating standards, documentation, and internal training.

• Plan and execute IT infrastructure changes and initiatives, such as platform migrations and tooling improvements.

• Manage IT vendors and third-party platforms, ensuring performance, cost-effectiveness, and alignment with business needs.

• Identify bottlenecks and proactively improve processes, automation, and systems to support company growth.

⚡ Challenges

• Balancing hands-on support with strategic, forward-looking initiatives. You'll need to triage daily requests while also driving longer-term improvements and infrastructure projects.

• Maintaining security and compliance standards without creating bottlenecks for the team.

• Pace - we move very quickly, so you’ll need to be excited to come in and learn extremely fast.

✅ Who This Role is For

• An experienced technical operator ready to own the IT function end-to-end.

• Someone who can switch gears quickly - triaging support tickets one moment, then jumping into a vendor negotiation or compliance audit the next.

• Someone comfortable being hands-on with day-to-day IT support while also thinking strategically about how systems, processes, and controls need to evolve.

• You'll be comfortable with ambiguity and building as you go, creating processes and standards where they don't exist yet.

• A strong communicator who can translate technical concepts for non-technical stakeholders and build trust across the business.

🚫 Who This Role is Not For

• Specialists looking to focus solely on one domain (security, infrastructure, etc.) - this is a broad IT/systems generalist role.

• Those looking for a purely strategic or advisory position without hands-on operational ownership.

• Those who prefer highly structured or repetitive work.

• Those who struggle with ambiguity or shifting responsibilities.

• Those who view compliance and security as bureaucratic hurdles rather than business enablers.

🎯 Skills & Tools

Must Have:

• Hands-on experience managing IT systems, infrastructure, or technical operations. We care more about how you think and solve problems than where you learned it, but you must be comfortable operating as the primary owner of IT.

• Strong communication skills with the ability to explain technical concepts to anyone.

• Solid understanding of security fundamentals as they apply to internal IT.

Nice to Have:

• Experience with device management/MDM platforms

• Experience supporting security and compliance requirements (SOC 2, ISO 27001)

• Familiarity with cloud platforms and SaaS tools (AWS, Azure, GCP)

• Exposure to automation or scripting to improve IT workflows and reduce manual effort

Essential Tools:

• Slack or similar internal collaboration tools

• Microsoft and/or Google Workspace

• IT ticketing or service management system

Bonus Tools:

• Rippling

• Compliance and audit tooling (e.g. Drata)

(PLEASE Note: We do not use recruitment partners or services, so please save your time and don't reach out)