Senior Engineer - OSS/BSS Support

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites.

Skylo’s direct-to-device service is now live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT.

This role is located at Bangalore, India where we are onsite at least 3 days a week in the office.

Summary Of How You Will Impact Skylo

We are seeking a Senior Engineer - OSS/BSS Support to provide advanced technical support, troubleshooting, and operational expertise for our telecom OSS/BSS systems. You will be responsible for ensuring the stability, reliability, and performance of platforms such as billing, CRM, mediation, provisioning, and charging systems. This role requires strong problem-solving skills, deep telecom domain knowledge, and the ability to collaborate with engineering, QA, and operations teams to resolve issues and support business-critical services.

How You Will Contribute

System Support & Troubleshooting

• Provide L2/L3 support for OSS/BSS applications including billing, CRM, mediation, and OSS.
• Investigate, diagnose, and resolve production issues in a timely manner, including CDR/EDR processing and charging errors.
• Perform root cause analysis and implement preventive measures to reduce recurrence.
• Escalate complex issues to engineering teams with clear technical documentation.

Operations & Monitoring

• Monitor OSS/BSS applications to ensure availability, performance, and SLA compliance.
• Manage incident response, ticket resolution, and on-call support for critical systems.
• Automate health checks, monitoring, and reporting for billing and provisioning systems.
• Participate in release management and production deployments.

Collaboration & Customer Impact

• Work closely with product, finance, and business teams to resolve billing or provisioning discrepancies.
• Partner with QA and engineering teams to validate fixes and new releases.
• Document troubleshooting procedures, FAQs, and runbooks for support teams.
• Act as a subject matter expert (SME) for OSS/BSS platforms, mentoring junior support engineers.

Compliance & Assurance

• Ensure system operations comply with regulatory and security requirements (TRAI, FCC, GDPR, PCI, SOC2, etc.).
• Support revenue assurance and reconciliation activities to ensure billing accuracy.
• Provide data and logs for financial audits and compliance reviews.

What We Look For

• 5–8 years of experience in OSS/BSS support or telecom system operations.
• Strong knowledge of telecom billing, mediation, rating, charging, and provisioning workflows.
• Hands-on experience with platforms such as Amdocs, Oracle BRM, Ericsson BSCS, NetCracker, or CSG.
• Proficiency in SQL and database troubleshooting (Oracle, Postgres, MySQL).
• Familiarity with scripting (Shell, Python, or Perl) for automation and data analysis.
• Strong troubleshooting skills in large-scale, high-volume environments.
• Experience with ticketing tools (Jira, ServiceNow) and ITIL processes (incident, problem, change management)

Nice To Have

• Exposure to 5G and IoT/M2M billing and charging systems.
• Experience with cloud-native OSS/BSS environments (AWS, GCP, or Azure).
• Knowledge of APIs, microservices, and middleware integration.
• Familiarity with monitoring tools (Nagios, Grafana, Prometheus, Datadog).
• Certifications: ITIL, telecom OSS/BSS, or relevant vendor certifications.
  
  

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as:

• Competitive compensation packages including a stock option based equity program
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad
• Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network and service
• Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization
• Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics
  
  

EEO Statement
Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.