Client Success Associate

Position summary:

You’ll join our growing US Destinations team as a Client Success Associate for our Co-Op programs. If located in Omaha, NE, you’ll have the opportunity to work both remotely and in the Omaha Sojern office.

You will play a critical role within the company for the growth of our Co-Op segment, through hands-on management of travel advertising campaigns while developing and maintaining partner and agency relationships with key DMO clients, including Co-Op participants (DMOs, attractions, hotels, and more). If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful decisions for the company and your clients every day, then this is the role for you!

What you will do:

• Provide an exceptional level of service to your clients and internal business partners
• Oversee a diverse portfolio of Co-Op campaigns, ensuring each meets unique KPIs and deadlines
• Ensure positive client onboarding experience by setting expectations, attending to client requests promptly and ensuring accuracy in order to quickly build client confidence in Sojern
• Efficiently launch, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.
• Maintain and grow Co-Op revenue by building relationships with DMO partners to foster collaboration and maximize program success
• Proactively mitigate client churn by listening to client experiences and anticipating needs
• Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
• Thoughtfully address the needs of your clients while staying aligned to the company’s vision
• Iterate on existing processes to create operational efficiencies
• Travel to client meetings, conferences or Sojern offices as needed

What you bring to the table:

• Bachelor’s degree from an accredited college or university
• 1-3 years account management/client/customer success experience
• A proven track record of building and maintaining successful client relationships
• Meticulous attention to detail and organizational skills, with the ability to efficiently manage multiple clients and campaigns daily
• Enthusiasm for the challenge of balancing operational tasks with high-level relationship management
• Strong analytical abilities and experience in data-driven decision making
• Excellent communication skills, both written and verbal
• Strong self-management skills; Employs a sense of urgency as needed
• Proven success in collaborating with internal and external teams, along with remote team members and managers
• Digital marketing experience (i.e. Display, Native, CTV, Meta and/or SEM) is highly preferred

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

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