Concierge Receptionist

As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele.

Full Time 10a-6p EST - 40 hours/week

Responsibilities:

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.
• Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
• Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.
• Book appointments based on the patient’s desired time and location accommodating their requests based on company policy
• Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
• Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing.
• Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.
• Maintain a professional, positive, and poised attitude when interacting with members.
• Ensure that all policies and procedures are closely followed to provide a high-quality patient experience
• Assist with front desk responsibilities if working on site in a Sollis clinic, as requested.
• Performs related duties as required
  

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, concierge or related experience.
• Call center experience a STRONG plus
• Excellent administrative background, especially in managing customers on the phone required.
• Strong database and systems skills required.

Skills
To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and interpersonal skills
• Ability to efficiently execute (and often improve) established office routines and policies.
• Excellent attention to detail and a conscientious personality type
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently

Compensation

Range: $21-$28 per hour

This is the range of pay in New York and California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York City. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.