Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
The Customer Success Programs Manager is a critical execution role within the global Customer Success organization. This position is responsible for driving operational rigor, managing high-impact customer programs, and ensuring consistent execution across a multi-region team. This role partners closely with leaders across Customer Success, Product, Marketing, Sales, and Revenue Operations to translate strategic priorities into structured, trackable, and measurable programs.
This role is designed for an experienced, highly independent operator who requires minimal oversight, brings exceptional attention to detail, and demonstrates strong technical and analytical capabilities, with a reflexive use of AI to deliver high-quality output, fast. The Customer Programs Manager serves as an execution partner to the Chief Customer Officer and provides operational and administrative support to ensure organizational alignment, execution velocity, and clear communication.
While this role is primarily remote, it will occasionally require working out of the Fulton, MD office.
