We are looking for an Application Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a client that provides technological and operational support for the French public television
Responsibilities:
- Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes.
- Preparing and moderating conf calls in the event of an incident or as needed by other teams.
- Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications.
- Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues.
- Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support.
- Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools.
- Preparing daily activity reports for various support teams collaborating with our team.
- Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level.
- On-call duty outside working hours paid extra
Tech stack on the project:
- Linux Red Hat
- Windows
- VTOM
- Scripting (Python, Shell, Ansible)
Must have requirements:
- Very good Linux/Unix skills
- Very good VTOM skills
- Good knowledge of Jenkins, Apache, Tomcat, PHP, CFT, Grafana
- Good analytical and problem-solving skills to troubleshoot systems problems
- Must have a proactive customer focused attitude to providing an IT service
- ITIL knowledge
- Scripting skills
- Availability for on-call duty
- Knowledge of French language at minimum B1
Nice to have requirements:
- Knowledge of scheduling environments
- Knowledge of Oracle, MSSQL, AWS
- Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
- Working with ITSM systems
- Analytical skills
- documentation creation skills
What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches
The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)
Salary range:
All the information about salary range and its additional components will be provided during 1st stage of recruitment process.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
