Business Operations Analyst (Starlink)

BUSINESS OPERATIONS ANALYST (STARLINK)

One of the most ambitious missions that SpaceX has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization.

Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX’s leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers.

RESPONSIBILITIES:

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capex)
• Identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership
• Define and develop program-level metrics and associated dashboards that quantify the health of our global operation / customer experience and influence change
• Engage SpaceX leadership with quantitative and qualitative updates on performance and opportunities

S&OP:

• Convert hardware into active, happy, paying customers through S&OP ownership of hardware product(s)
• Facilitate modeling and decision-making for product development trades and product ramp/sunset plans, working with growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Guide planning and resource management (e.g., activations, sales, production, supply, inventory, etc.) for specific verticals within Starlink, including development of growth forecasts
• Enable and accelerate go to market execution for products post licensing and certification

CUSTOMER RETENTION:

• Lead new customer retention initiatives, product and feature rollouts, and larger cross-functional strategic initiatives (e.g., global installer network)
• Develop predictive modeling and analyses that identify issues and opportunities impacting customer retention and behavior, lead scoping, and manage implementation of changes (e.g., outreach campaigns and automation)
• Collaborate effectively across many departments, including network engineering, finance, legal, production, supply chain, customer ops, and reliability to ensure data integrity and accurate reporting of cancellations and suspensions
• Document and train internal users and leaders on customer retention dashboard and tool usage, assist in troubleshooting

ANALYTICS:

• Perform rigorous analyses on large, complex data sets and provide strategic insights, hypotheses, and conclusions based upon findings to leaders at all levels
• Work with business and engineering teams to drive the development of Starlink's data, reporting, and analytics platforms
• Build, maintain, and improve data models, forecast models, dashboards, and data pipelines
• Create clean, reliable, and scalable "single-source-of-truth" data sets by partnering with data quality and application engineering teams to address data issues in upstream systems and document data lineage, business logic, and KPI definitions
• Partner with business analysts to help automate manual workflows and train them in tools and skills to become self-sufficient as needed

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
• 1+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship
• 1+ years of experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation1Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIRMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

COMPENSATION AND BENEFITS:

Pay range:
Business Operations Analyst/Level I: $75,000.00 - $95,000.00/per year
Business Operations Analyst/Level II: $90,000.00 - $115,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.