Senior Learning Experience Designer, Operations Enablement

Reporting to the Senior Manager, Operations Enablement, the Senior Learning Experience Designer, Operations Enablement will design, develop, and maintain all ongoing training and onboarding materials for multiple teams within Operations. This role is central to modernizing and centralizing training through a blend of digital learning and robust knowledge management systems.

The ideal candidate combines strong instructional design expertise with hands-on experience managing a Learning Management System (LMS) (preferably Absorb) and enabling teams through knowledge base platforms (preferably Guru). This is a full time remote position on our team with occasional travel required for company or team events.

What you’ll be doing:

• Manage the intake process for training and enablement requests — triaging needs, scoping projects, and aligning priorities with key stakeholders across Operations.
• Design, develop, evaluate, and maintain compelling, engaging, and scalable eLearning content for onboarding and ongoing training across Operations.
• Manage and maintain the LMS, ensuring courses are properly assigned, completion is tracked, and learning paths are optimized for engagement and performance.
• Serve as the LMS subject matter expert, overseeing course structure, reporting, content governance, and collaboration with cross-functional teams.
• Co-own the knowledge enablement ecosystem by maintaining and expanding our Guru knowledge base — organizing content, implementing standards, and ensuring knowledge accuracy and accessibility.
• Partner with subject matter experts and leadership to revise, approve, and maintain content that reflects current processes and business needs.
• Track training KPIs and learning analytics to measure impact, identify gaps, and continuously improve the learner experience.
• Support and evolve internal enablement communications to reinforce key learning initiatives.

What success looks like:

• Content Verification Rate. ≥ 95% of Guru cards verified and up to date quarterly.
• Intake Response Time. Requests acknowledged and triaged within 3 business days of submission.
• Post-Launch Review Rate. 100% of new trainings reviewed within 30 days of launch for completion, engagement, and satisfaction data.

What we expect from you:

• Bachelor’s degree or equivalent experience required
• 5+ years experience in instructional design or training
• Strong Knowledge of LMS and content authoring systems is required (Absorb and Articulate Rise preferred)
• Proven track record in translating business needs into scalable and impactful enablement solutions
• The ability, resilience and solution-focused mindset to thrive autonomously in constantly changing and ambiguous hyper-growth environments
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
• Highly organized and can successfully manage multiple work streams across different functions
• Experience in Healthcare is a plus

The target base salary range for this position is $97,325 - $114,500 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.