Director, Workplace Experience

Description

Sprout Social is looking to hire a Director, Workplace Experience for the Workplace Experience team.

Why join Sprout’s Workplace Experience team?

The Workplace Experience (WE) team is at the center of driving Sprout's culture, creating collaborative workspaces, leading in-person and virtual events, and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire person—not just the space they work in. Joining the Workplace Experience team means you’ll get to frequently collaborate and perfect your craft, including customer service, events, facilities and forging the path for hybrid work at Sprout. You’ll be at the epicenter of what makes Sprout, Sprout.

What You’ll Do

Team Leadership

• Lead and develop a global team of Workplace Experience Managers, Specialists, and Coordinators.
• Set clear priorities, create accountability, and provide coaching and growth opportunities.
• Foster a culture of ownership, creativity, hospitality, and continuous improvement.

Global Workplace Operations & Real Estate

• Oversee Sprout’s global offices (Chicago, Dublin, Seattle, and Krakow, and evolving global footprint), ensuring safe, efficient, and inspiring environments worldwide.
• Own real estate strategy: evaluate footprint, explore subleases/co-working hubs, negotiate leases, and optimize cost and utilization.
• Manage workplace technologies and digital integrations (desk booking, access systems, utilization dashboards) to reduce friction and inform strategic decisions.
• Oversee vendor management, service delivery, and space request intake.

In-Person Strategy Development

• Define and lead Sprout’s in-person connection strategy — designing when and where teams gather, informed by data on impact, utilization, and ROI.
• Partner with People Strategy & Innovation (PS&I) to shape purposeful employee touchpoints (onboarding, team Meetups, leadership events).
• Build scalable frameworks and playbooks that empower leaders to plan impactful in-person gatherings.

Security & Risk

• Partner with Legal and Security vendors to ensure compliance, access control, and a safe workplace environment.
• Drive tooling to improve safety and efficiency while reducing overhead.

Operational & Cultural Impact

• Report on WE metrics that matter: office utilization, employee satisfaction, belonging, and ROI on in-person gatherings.
• Evolve in-office rituals, events, and experiences to strengthen connection and culture while remaining cost-effective.
• Act as a trusted advisor to executives and department leaders on all things space, experience, and presence strategy.

Cross-Functional Partnerships

• Partner with Internal Comms to tell the story of our spaces and in-person strategy and to keep employees informed.
• Partner with People Strategy & Innovation on employee lifecycle touchpoints and future-of-work design.
• Partner with Legal on compliance, safety, and lease terms.
• Partner with Finance on budgeting, ROI tracking, and long-term planning for workplace investments.

What You’ll Bring

The minimum qualifications for this role include:

• 8+ years in workplace, facilities, employee experience, or events roles.
• 4+ years of people management, including managing global or distributed teams.
• Experience shaping hybrid/in-person strategies that deliver measurable business impact.
• Strong project, vendor, and budget management skills.
• Experience with real estate planning, workplace design, and security systems.
• Executive presence and ability to influence senior leaders.
• Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Preferred qualifications for this role include:

• Experience managing global office operations and in-person event strategies.
• Proven ability to measure and communicate the impact of workplace initiatives on business performance.
• Strong executive presence and communication skills; able to represent WE at senior levels.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Build relationships with WE, People Strategy & Innovation, Finance, Legal, and Internal Comms partners.
• Audit current office operations, in-person programs, and vendor contracts.
• Review existing data on space utilization, satisfaction, and in-person ROI.

Within 3 months, you’ll start hitting your stride by:

• Present suggested modifications and enhancements to our in-person strategy framework (guiding when/where teams gather and associated ROI metrics).
• Identify early opportunities to optimize footprint and cost (e.g., sublease, co-working pilots).
• Establish a consistent operating rhythm across global offices, ensuring local leaders are aligned on standards, safety, and experience delivery.
• Establish a reporting rhythm on WE metrics (utilization, satisfaction, safety, ROI).

Within 6 months, you’ll be making a clear impact through:

• Launch or refine essential workplace tools.
• Partner with Internal Comms to roll out a clear narrative on workplace strategy to employees and leaders.
• Implement immediate operational or cost-saving wins across offices.

Within 12 months, you’ll make this role your own by:

• Fully own and operate a global, data-driven workplace and in-person strategy that leaders trust to drive culture and performance.
• Deliver measurable improvements in office satisfaction (90%+), space utilization, and cost optimization.
• Demonstrate ROI of in-person programs through data-driven reporting and ELT-ready dashboards.
• Shape long-term real estate strategy that aligns with business growth and flexible-first principles.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 2 (Chicago): Min $140,000, Mid $170,000, Max $210,000 USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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