Location requirements
At Squarespace, we believe great relationships drive great results. We’re looking for a Customer Success Manager (CSM) who is passionate about driving growth for a portfolio of SMB commerce customers and is excited to join us in establishing a brand new customer success motion from the ground up—someone who can think strategically, act tactically, and move decisively to help our customers grow their business on Squarespace. This isn’t about stepping into an existing playbook—it’s about writing it. From day one, you’ll have the chance to shape how we engage, grow, and win with our customers.
Whether your background is in customer success, account management, e-commerce, consulting, or entrepreneurship, what matters most is your drive and ability to deeply understand your customers’ businesses, craft value-realization plans, and drive measurable results for your customers. You’ll serve as the architect of success across your entire book of business, building trusted relationships and delivering impact at every touchpoint.
If you’re someone who thrives on ownership, loves moving fast, and gets energized by building from the ground up, this role is your chance to leave a mark—not just on your customers’ businesses, but on the future of Customer Success at Squarespace. This is a hybrid role working from our NYC office 3 days per week. This role reports to one of our Managers, CSM.
You won’t just manage accounts—you’ll own outcomes. As a CSM at Squarespace, you’ll have the autonomy and responsibility to shape customer journeys and build lasting value. Your work will directly influence retention, growth, and how customers experience the Squarespace brand. If you’re ready to make an impact—and have fun doing it—come build with us.
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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