Sr. Manager, Developer Experience
Highlands Ranch · Hybrid·$154K – $246K·Full-time
about 12 hours
Location requirements
The Agent Experience team at Squarespace builds the engine that powers our world-class Customer Operations department. Our mission is to empower over 600 support professionals with high-leverage tools that resolve hundreds of thousands of customer requests daily.
As a Backend Engineer on this team, you aren’t just maintaining internal tools. You are architecting a high-throughput ecosystem that combines personalised self-help guidance, usability, and technical excellence. You’ll work alongside Senior and Staff engineers, Data Analysts, and the Customer Operations department to solve complex technical challenges and ensure that our Customer Operations Agents have the tools necessary to empower our customers’ business growth.
This is a hybrid role, based 3 days a week out of our office in Dublin, Ireland. The Agent Experience team is centred in Dublin, and the successful candidate will report to the Engineering Team Manager in our Dublin office.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
-Hybrid
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