Job Overview: As a Managed Service Provider (MSP) at Staff4Me, you will play a crucial role in delivering IT support and solutions to our clients. This position entails managing the IT infrastructure, ensuring optimal system performance, and providing exceptional customer support to meet clients' needs in various settings.
Key Responsibilities:
- Act as the primary contact for IT-related queries from clients, assisting them with troubleshooting and issue resolution.
- Monitor and maintain client networks and systems, ensuring their uptime and efficiency.
- Provide remote and on-site technical support for a range of IT issues.
- Document and track service requests through our ticketing system, ensuring all interactions are recorded and issues are resolved in a timely manner.
- Assist in the implementation of new technology solutions and upgrades.
- Conduct regular assessments of client IT infrastructures and recommend improvements as needed.
- Collaborate with team members and other departments to deliver comprehensive service solutions.
