About Steer Health
Steer Health is an AI-powered growth and automation platform transforming how healthcare organizations engage patients, streamline operations, and drive measurable outcomes. Our solutions—including Digital Front Door, AI-driven scheduling, intake automation, care coordination workflows, and adaptive patient engagement—help hospitals, medical groups, and specialty clinics grow revenue, reduce costs, and improve the patient experience through intelligent automation. Our platform empowers healthcare providers to deliver better outcomes with less friction.For more details, visit: https://steerhealth.io/
Role Summary
We are seeking an experienced Project Manager with strong U.S. healthcare implementation experience to lead client go-lives and act as the critical bridge between client stakeholders and internal teams (Engineering, Product, GTM, Support). This role requires deep understanding of healthcare operations, automation workflows, and the ability to manage complex implementations with technical and business stakeholders.
The ideal candidate will be a proactive communicator, organized executor, and skilled at building trusted client relationships while ensuring internal alignment and delivery excellence.
What You’ll Do
Client Implementation & Delivery
- Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
- Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
- Translate client needs into actionable plans for internal teams
- Ensure timelines, specifications, and client expectations are clearly communicated and met
- Coordinate training, onboarding, and change management activities
Cross-Functional Coordination
- Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
- Clarify technical requirements and business logic to both technical and non-technical stakeholders
- Facilitate backlog prioritization, feature requests, and real-time feedback loops
- Ensure alignment across teams to deliver consistent outcomes
Healthcare Process & Automation Expertise
- Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
- Assist in designing and validating automated healthcare processes using Steer Health’s platform
- Identify opportunities for automation, integration, and operational improvement within client environments
- Support configuration reviews and acceptance testing before go-live
Project Governance & Risk Management
- Create and manage project plans, milestones, and implementation dashboards
- Track risks, issues, scope changes, and dependencies
- Proactively escalate and resolve blockers
- Ensure all deliverables meet quality, compliance, and client satisfaction standards
Client Advocacy & Relationship Management
- Build strong client trust through transparency and responsiveness
- Conduct regular status calls and progress reports with key stakeholders
- Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement
