HR Shared Services Technical Program Manager

About the Team

The People & Culture team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for people who are bright, kind and motivated by challenges to join our team.

About the Role

The HR Shared Services team is seeking a technically oriented, detail-driven professional to support the delivery of scalable, data-driven employee experience solutions. In this role, you will provide technical and programmatic oversight within a shared services environment, managing complex, cross-functional initiatives across the full employee lifecycle. You will analyze system and process data to generate insights, identify root causes, and resolve operational issues; lead and coordinate special projects; and drive continuous improvement through automation, system optimization and integration, and the adoption of emerging AI and HR technologies. The role requires strong program management, stakeholder alignment, and the ability to translate business requirements into technical solutions.

The HR Shared Services TPM will have a strong ability to work independently and proactively, leveraging critical thinking, anecdotes from relevant internal stakeholders, and data to anticipate potential issues and support solutions before they arise. In addition, the ConsultantTPM will consistently drive work forward autonomously, demonstrating strong initiative and ownership. Innovation is also a key component of success in this role, as we will look to you to proactively suggest improvements and drive technology enhancements, whether based on your day-to-day work or identified through cross-functional collaboration.

Our People & Culture team works collaboratively and is known for solving problems and finding solutions at high speed —allowing others to do what they do best! You will join a team of creative, motivated, and goal-oriented problem solvers who are deeply connected to, and have a big impact on the people of Stitch Fix.

You're excited about this opportunity because you will…

• Project/Program Management: Leading HR system implementations (HRIS), process improvement projects, and cross-functional initiatives.
• Tech Stack Optimization: Create strategic alignment, consolidation, and enhancement of HR technologies to streamline service delivery, reduce cost and complexity, and improve employee experience while maintaining compliance and scalability.
• Process Improvement: Optimizing HR service delivery, SLAs, and knowledge bases for better employee support.
• Stakeholder & Vendor Management: Collaborating with HRBPs, Centers of Excellence (COE), and IT. Own and execute the vendor management program to ensure HR shared services technology partners deliver reliable, cost-effective, and compliant solutions.
• Data & Metrics: Analyzing performance data (SLAs) and ensuring data accuracy and compliance.

We’re excited about you because…

• HR Experienced: Have 3-5 years of experience in HR operations/HRIS,and program/project management in a technology-focused role; Have a Bachelor or Associate degree, or equivalent combination of education and work experience
• Technically Proficient: Expertise in HR Information Systems (HRIS), data management, and understanding system integrations (e.g., ATS, HCM, AI, Analytics).
• Problem Solver: You use creativity and your analytical skills to remove obstacles while working collaboratively with others.
• A multitasker: Are an expert juggler who is able to ruthlessly prioritize tasks.
• Organized: Have top-notch organization skills, strong attention to detail to develop and execute plans .
• Adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs.
• A strong communicator: Have strong written and verbal communication skills and ability to interact with all levels of the company.
• Analytical: Ability to analyze and synthesize metrics and data to identify trends, patterns, and areas of opportunity.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.