Key Responsibilities:

1. Support the development of aftermarket business across different regions in Africa territory

2.  Attend to complaints raised by customer/dealers, fault findings & rectification

3.  Understand & resolve issues related to installation & operation of Chillers, package, ducted split & HVAC systems.

4.  Carry out preventive, corrective & breakdown maintenance of HVAC equipment & systems.

5. Ensure appropriate selection of replacement parts, raising spares & consumables requisition as per company procedures for repair & maintenance work.

6. Maintain & update customer database, service reports and equipment history periodically.

7. Provide technical support and troubleshooting services

8. Conduct product service training program for service engineers & technicians from distributors.

9. Advise customers on repairs including cost estimates and make recommendations for preventive maintenance.

10. Quote and execute the service jobs.

11. Respond to emergency situations during or after hours for the purpose of resolving immediate safety concerns.

12. Assist customers to start up and commission supplied equipment.

13. Provide customers with telephone/email support to start up or trouble shoot and rectify faults.

• A Diploma in Electrical or Mechanical Engineering, preferable the Refrigeration and Air conditioning stream with at least 5 years of experience.
• HVAC background with experience in field troubleshooting/customer relation management.
• Good understanding of measuring & testing instruments & their application.
• Demonstrated understanding of blueprints, drawings, and diagrams while troubleshooting.

Key Competencies & Attributes

• Strong Interfacing customer skills
• Ability to prioritize tasks effectively & time management skills
• Excellent communication skills
• Excellent analytical and problem-solving skills.