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Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Platforms Customer Success team partners closely with Sales, Paid Support, Solutions Architecture, Product, and Payments Performance to deliver mission‑critical growth and retention outcomes for Stripe’s largest customers. This high‑impact team is responsible for growth, optimization, stakeholder engagement, and cross‑functional program delivery for a handful of high‑value enterprise merchants.
We’re looking for a leader to scale Stripe’s Customer Success efforts for our managed platform customers. This leader will manage teams of CSMs focused on a portfolio of enterprise platform accounts, driving strategic account planning, product distribution, executive engagement, and payments optimization to maximize retention, expansion, and customer lifetime value. You will hire, mentor, and scale the team, codify playbooks for platform engagement, and embed repeatable processes that balance bespoke customer needs with operational rigor.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
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Stripe is a set of tools for building and running an internet business. We help businesses accept payments from anyone, anywhere, and build new kinds of companies like Lyft or Kickstarter. Internally, we say our goal is to increase the GDP of the internet---we want to bring more businesses online worldwide. In everything we do, we put our users first. We work hard to build the cleanest, most robust APIs possible so that our users can focus on building great products. There's always something more we can do---we're constantly seeking out areas of our product we can improve. We're building a company with folks from all sorts of backgrounds, who make great coworkers and who share and exemplify a few core values: people who are humble, respectful, inclusive, and ready to roll up their sleeves and get important work done for our users. If that's you, we'd love to talk! Stripe's investors include Sequoia Capital, Khosla Ventures, Andreessen Horowitz, and PayPal co-founders Peter Thiel, Max Levchin, and Elon Musk.
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