Customer Success Solutions Architect

StrongDM is driven by a clear mission: Secure Access, Zero Trust.

We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.

Once a customer, forever a fan. That's our goal.

When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.

You will…

Help customers succeed by guiding them through the design and deployment of StrongDM in their environment. This is a hands-on, architecture-focused role where you will partner closely with customers, uncover their unique challenges, and build secure, scalable solutions tailored to their needs. If you enjoy solving complex technical problems, influencing product direction, and building long-term relationships, this role will feel energizing and meaningful.

RESPONSIBILITIES:

• Design deployment architectures that are secure, scalable, and aligned with customer environments and goals.

• Own the technical post-sales relationship by leading hands-on deployments, including configuration, integration, and rollout in partnership with Customer Success and Project Management teams.

• Solve complex technical challenges across identity, networking, cloud, and hybrid infrastructure in partnership with Support, Product, and Engineering teams.

• Provide consultative technical guidance that empowers customers to confidently operate and grow their StrongDM footprint.

• Influence product direction by identifying patterns, sharing customer insights, and collaborating cross-functionally on best practices and documentation.

REQUIREMENTS:

• 8–10+ years of experience in technical consulting, professional services, or post-sales architecture roles.

• Proven experience designing and deploying solutions in complex enterprise environments.

• Strong understanding of identity, networking, and security architectures including PAM, authentication, authorization, and Zero Trust concepts.

• Hands-on experience with cloud environments (AWS, Azure, GCP) and operating systems (Linux required, Windows exposure preferred).

• Proficiency with IaC tools (Terraform, CloudFormation) and scripting (Bash, Python).

• Strong communication and stakeholder engagement skills, with the ability to translate between technical and business needs.

• Comfortable working in fast-moving, high-accountability environments where customer impact is the priority.

COMPENSATION:

• $175,000 - $200,000 base + bonus salary package

• Company sponsored benefits, including:

  • Medical, dental, and vision insurance (free to employees and dependents)

  • 401K, HSA, FSA, short / long-term disability coverage, life insurance

  • 6 weeks of combined accrued vacation + sick time

  • Volunteer days + standard holidays + paid parental leave

  • Generous monthly and annual stipend for internet + home office

• Equity in a fast-growing startup

• Travel required (approximately 30%)

StrongDM is proud to be an Equal Opportunity Employer. We're committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.

We believe that the best ideas come from diverse perspectives and experiences. As a distributed company, we embrace talent from all locations and backgrounds. Our inclusive environment is core to our mission of providing exceptional security solutions.

Qualified applicants will receive consideration for employment without regard to any protected characteristic. StrongDM complies with applicable laws governing nondiscrimination in employment.

Accommodations are available for applicants with disabilities throughout our recruitment process. Please let us know how we can assist you.