About the Role
At SwiftConnect, we are the trailblazers in the realm of connected access. Our passion lies in crafting secure and elegant interactions for our customers, ensuring their users can access what they are authorized to, when and where they need it, be it with their plastic badge, phone, watch, or other connected device. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.
Our cutting-edge platform integrates with existing physical access infrastructure, credential technologies, and business systems to deliver authorized access to everything, everywhere, all through an automated access management workflow.
At the heart of our mission is the desire to connect people with the right place at the right time. Behind our solutions is a driven team of innovative problem-solvers with an entrepreneurial mindset. When you step into SwiftConnect, you’re not joining a company; you’re redefining the way people navigate and connect with their world.
Role Overview
As a Solutions Engineer at SwiftConnect, you will play a critical role in bridging the gap between our innovative technology and the real-world needs of our customers.
Sitting at the intersection of sales, product, and client requirements, you’ll engage directly with prospective and existing customers to understand their challenges, articulate how SwiftConnect’s offering can deliver value, and help tailor solutions that drive business outcomes.
You will serve as a trusted technical advisor throughout the sales process, from discovery and solution design through to demo delivery, proof-of-concept execution, and post-sale handoff. Internally, you’ll influence product development by sharing customer feedback and advocating for scalable technical best practices across the commercial team. Your ability to translate complex technical concepts into clear, compelling narratives will be essential in driving customer adoption and trust.
This is a dynamic, hands-on role ideal for someone who is both technically proficient and passionate about helping customers succeed.
Primary Responsibilities
- Collaborate with sales representatives to identify customer needs and provide technical guidance and solutions throughout the sales process & as required post-sale.
- Act as a trusted advisor to customers by understanding their goals and aligning SwiftConnect solutions to meet those needs and deliver measurable value.
- Partner with product and engineering teams to provide customer feedback and influence the product roadmap.
- Support handover to the customer experience team post-sale, ensuring a seamless transition and continuity of understanding & context.
- Support the response to RFPs and RFIs with accurate, technical and customer-focused input.
- Represent SwiftConnect as a thought leader in industry forums, conferences and other public settings - delivering clear & engaging presentations.
- Educate and empower commercial teams by providing training and resources to deepen technical and domain knowledge across the organization.
- Create compelling case studies and solution briefs that showcase customer success stories and use cases, supporting both up-sell and marketing efforts.
Ideal Candidate Profile
- Strong knowledge of enterprise IT architecture and system integrations as they relate to physical security and identity management.
- An understanding of workflow automation platforms and how they can integrate with access control to enhance operational efficiency and policy enforcement.
- Experience working with the various ‘Wallet’ platforms, including Apple, Google & Samsung, particularly as it pertains to the building access & smart office use cases.
- 5+ years of hands-on experience working with leading access control software platforms such as C-Cure, Lenel, and Genetec in complex enterprise environments.
- A solid understanding of credential technologies (e.g., HID, LEGIC, Wavelynx) and card formats.
- Familiarity with access control hardware, including controllers, readers, and related edge devices.
- Existing relationships with key vendors and stakeholders in the access control and physical security ecosystem.
- Exposure to commercial or sales processes, with a comfort level supporting go-to-market teams during technical sales engagements.
- Experience working within or alongside SaaS-based teams, product teams, with an appreciation for agile development, customer feedback loops, and iterative solution design.
- Confidence and experience speaking in public forums, industry panels, or customer-facing presentations.
- An entrepreneurial, solution-oriented mindset, driven by customer outcomes and product innovation.
- A balance of strategic thinking and hands-on execution, well-suited to the pace and ambiguity of a high-growth startup.
- A global perspective with the ability to collaborate across cultures, time zones, and organizational structures.
- Willingness to travel occasionally (up to 20%) for customer meetings, site visits, and industry events.
