About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.
The Role
Drives clinical and administrative support functions across the market, such as customer service, scheduling, registration, referrals, and prior authorizations. Serves as a Synapticure’s representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive.
Job Duties – What you’ll be doing
Engagement
-Manages new patient intake calls
-Obtain brief medical history Obtain details of current/past medical provider
-Gather insurance informationSchedule and manage appointments per protocol or at the direction of the care team
-Schedule clinical appointments
-Track scheduling tasks and ensure execution by due date
-Meet minimum required appointments scheduled daily
-Follow all proper scheduling policies and procedures
-Reschedule members who cancel, no show, or request to reschedule appointments send appointment reminders and confirmation
-Manage related correspondence (e.g., document calls and texts)Completes FMLA forms
Operations and Follow-Up
-Partner with the care team to complete visit-related tasks
-Request and obtain medical records from health plans and external providers and organizations per protocol
-Obtain completed member forms (e.g., consents and HIPPA forms)
-Review medical records to ensure all necessary components of the medical record are available for appointments
-Conduct eligibility checks
-Communication tasks; Manage faxing tasks, including assignment of received faxes, Coordinate outgoing member communications, including standard mailings, news and member resources, Other printing/mailing/faxing as needed
-Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources-Generate and communicate standard reporting as needed
-Fulfill other duties to support member care and operations as assigned
