Synthesis Health
Who We Are
We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.
About the Opportunity
The Senior Clinical Applications Specialist at Synthesis Health is a key member of the implementation team and operates at the intersection of clinical workflows, customer engagement, product development, and technical operations. This individual leads and supports end-to-end customer onboarding, from pre-sales product demonstrations through implementation, training, and post-go-live support. The role requires deep expertise in imaging workflows, including DICOM, RIS/PACS, structured reporting and clinical training.
This position is responsible for delivering effective and personalized training to radiologists, technologists, and administrators—both remotely and onsite—while also configuring administrative and user preferences, mapping exams, and providing high-level technical support for software and hardware environments.
Key Responsibilities:
50%: Training, Onboarding & Customer Engagement
- Conducts comprehensive training sessions—onsite and virtual—for radiologists, technologists, and administrative staff, tailored to their specific roles and workflows.
- Leads the creation and delivery of role-specific training content to maximize adoption, increase user proficiency and drive clinical workflow optimization.
- Configures and customizes administrative settings, including customer account preferences, user groups and workflow configurations to align with organizational goals.
- Provides hands-on support during go-live events, ensuring smooth transitions, clinical readiness, and successful user adoption.
- Acts as the primary point of contact for clinical users, providing prompt support and ensuring ongoing satisfaction with the system.
- Partners with sales and product teams during pre-sales engagements to deliver impactful product demonstrations and address workflow-specific inquiries.
20%: Data Management, Exam Mapping & Workflow Optimization
- Manages study compendium normalization, including regex-based exam name standardization and exam mapping across disparate systems.
- Oversees DICOM data integrity and structured report parsing (DSR), ensuring accurate ingestion, classification, and accessibility of imaging studies.
- Collaborates with internal teams to optimize data-driven workflows, facilitating seamless integration across clinical and technical systems.
- Assists with ongoing system assessments to enhance reporting, image routing, and interoperability between Synthesis platforms and third-party systems.
10%: Technical Support & Troubleshooting
- Provides advanced software and hardware support related to Synthesis clinical applications, including troubleshooting connectivity issues, DICOM configurations, and workstation setups.
- Partners with engineering and QA to escalate and resolve system bugs, performance concerns, and workflow blockers.
- Works closely with integration specialists to ensure technical implementations meet the required specifications and user expectations.
10%: Cross-functional Collaboration
- Collaborates with product, engineering, and implementation teams to relay customer feedback and help shape future development.
- Participates in testing, validation, and quality assurance processes for new features and updates.
- Develops internal knowledge resources, standard operating procedures, and job aids to support customer-facing teams.
5%: Process Improvement & Innovation
- Continuously evaluates training approaches, implementation strategies, and user feedback to identify areas for process improvement.
- Recommends operational enhancements to increase scalability and efficiency of application deployment and support.
5%: Other duties
- Other duties as assigned.
Qualifications
- 3+ years in a healthcare setting and/or working on clinical applications.
- Experience with DICOM data workflows, structured reporting, and interoperability standards.
- Strong understanding of radiology workflows, DICOM standards, and clinical data management.
- Proficiency in developing regex rules and troubleshooting clinical software.
- Excellent verbal and written communication skills, with the ability to deliver engaging training sessions.
- Proven ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Customer-focused mindset with a proactive approach to problem-solving.
Preferred Qualifications
- ARRT certification.
- 3+ years in radiology, sonography, or healthcare administration
You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers.
Values:
- Clinical service first. 2. Collaborate with our customers. 3. Listen, respect, learn. 4. Innovate to excel.
Behaviors:
- Be nice. 2. Be creative. 3. Be honest. 4. Be helpful.
Compensation and Benefits
Compensation is paid in the currency of the country where the individual is hired. For this position, the salary range is $90,000 - $115,000.
Other benefits include but not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.
Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
