Network Operations Manager
•Playtech· 8h
⚙️ Operations⏰ Full-time📈 Mid Level📍 Sofia, Bulgaria
8h ago
Taktile·2 months ago
About The Role
Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1´000´000 critical business decisions every day.
Taktile is based in Berlin, London and New York City.
Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere
Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.
We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers.
That’s where you come in.
As a Lead Solutions Engineer, you take ownership of our mission of transforming our customers' decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI. You operate as a strategic technical leader - guiding our customers to achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle.
If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands-on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in an awesome team that empowers you to grow, then we think you'll love this job!
About You
You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).
You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production-adjacent environments.
You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges.
You can lead and manage complex customer projects with evolving scope, senior stakeholders, and multiple touch points across the customer lifecycle with Taktile. You bring clarity and structure even in high-stakes or ambiguous situations.
You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You actively drive alignment across Marketing, Sales, Product, Engineering, and Customer Success. You influence decision-making, share context proactively, and lead through collaboration - even under pressure.
You are creative and proactive - you’re always looking for ways to stand out with customers and prospects.
You lead by example and elevate those around you - sharing best practices, mentoring peers, and raising the bar for technical and consultative excellence across the Solutions team.
You have excellent written and spoken English.
What You'll Do
You define and translate customers' strategic priorities and problem statements into scalable, high-impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal.
You own the end-to-end design and execution of high-stakes proof-of-value projects - bringing together customer data, ML/AI models, and Taktile’s platform to demonstrate long-term strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production-grade integrations and workflows.
You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform.
You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives.
You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code and are committed to providing an excellent experience and fast time to value to Taktile’s customers.
You proactively influence Taktile’s product roadmap by translating deep customer insights into scalable product solutions, advocating for long-term platform evolution and identifying untapped opportunities.
You will create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.
You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go-to-market functions.
You help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others on customer engagement and technical strategy.
Ideal, But Not Required
Live for Customer Value: You have at least 4-6 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant.
Technical expertise: You have a general understanding of REST APIs (design, integration, authentication)
You have experience building, tuning, or deploying ML models (e.g., scikit-learn, XGBoost, PyTorch, TensorFlow) in production settings
Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus.
You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers
You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.).
You have experience operating in a technical leadership role—whether by owning strategic accounts, mentoring junior team members, or shaping solution strategy at scale in a high-growth environment.
Our Offer
Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here
Make an impact and meaningfully shape an early-stage company
Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
Receive a top-of-market equity and cash compensation package
Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.
Use the equipment of your choice including meaningful home office set-up.
Our Stance
We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears
About Us
Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions — like who to onboard, how to underwrite, or when to flag suspicious activity — with full visibility and control.
By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision-making in real time as markets, customer behavior, and risks evolve.
Our mission is to build the world’s leading platform for automated decision-making in financial services — setting the standard for how AI is applied responsibly and effectively in this industry.
We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast-growing startups and enterprise leaders.
Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we’re building a world-class organization across all functions and levels to power the next generation of AI-driven decision-making in financial services.