Site Reliability Engineer

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Site Reliability Engineer (SRE) to join our engineering team. The Site Reliability Engineer is responsible for ensuring the reliability, availability, and performance of Talkspace's agentic behavioral health platform. They leverage strong technical skills to build and evolve systems with a focus on client confidentiality. Additionally, they play a key role in maintaining live services by implementing effective monitoring and measurement strategies. The Site Reliability Engineer (SRE) will stay informed of industry trends and share valuable insights with the team, contributing to a culture of continuous learning and improvement. They actively participate in on-call duties, serving as an escalation contact for service incidents, and demonstrate a knack for process development through automation. With excellent communication skills, they collaborate with cross-functional teams and contribute to the development of efficient processes and documentation, ensuring effective teamwork and system reliability.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a hybrid position. Talkspace Headquarters is located in NYC.

What You’ll Do

• Technical Skills
  • Ensure the reliability, availability, and performance of critical systems and applications.
  • Build and evolve systems using best practices to ensure client confidentiality.
  • Maintain services once they are live by measuring and monitoring their availability, performance, and overall health.
  • Keep up-to-date with industry trends, share knowledge with the team, and contribute to the professional development of colleagues.
• Process Development
  • Share on-call duties with the team and be an escalation contact for service incidents.
  • Proactively design efficient processes and automate tedious tasks.
• Communication
  • Effectively and concisely communicate complex technical topics to peers.
  • Respectfully voice alternative solutions in the architecture and design process.
  • Maintain comprehensive documentation for system architecture, procedures, and best practices.
• Team Collaboration
  • Work with engineering teams to improve how they design, develop, deliver, and evolve Talkspace services, to improve their availability, scalability, and performance.
• Performs other related duties as assigned.

About You

• BA/BS or MA/MS in computer science or related field (or equivalent experience).
• 2-5 years of experience administering cloud environments, including AWS, GCP
• Experience administering cloud environment infrastructure as code
• Experience with orchestration tools, such as Kubernetes, ECS
• Demonstrable knowledge of TCP/IP, HTTPS, application security, monitoring, and storage.
• Experience managing applications such as MySQL, Postgres, Redis, Redshift and DNS.
• Knowledge of algorithms, data structures, complexity analysis, and software design.
• Experience developing production code.

Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $88,000 - $131,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.