About the Role

We are looking for a customer-focused individual to help shape the future of our Tebra platform. This role is an exciting and challenging opportunity to be a partner in an embedded team of cross-functional counterparts. You will be joining a close-knit, collaborative product design culture with a focus on raising the bar of the day-to-day product experience for our healthcare providers and their patients.

Your Area of Focus

• You contribute to the vision and design strategy that connects customer and business value.
• You have strong creative and conceptual design skills and the ability to evolve ideas that drive innovation.
• You have an effortless working knowledge of design fundamentals, principles, and core skills.
• You build and utilize your product knowledge to navigate ambiguity, identify opportunities and define customer problem statements.
• You need minimal direction on design methods and approaches to validate solutions.
• You can facilitate cross-functional, collaborative ideation sessions using a variety of methods.
• You make proficient use of design system guidelines and contribute to components and patterns that include optimization and refinements to structural elements and patterns.
• You are a strong collaborator and communicator who creates understanding, drives alignment, and can work independently.
• You are an effective presenter with the ability to anticipate questions and concerns, articulate a data supported point of view, synthesize and process feedback, and determine next steps.
• You have a working knowledge of business logic and dependencies between design, front-end development, and back-end technologies and the ability to successfully navigate the capabilities and constraints of existing technical systems.
• You work closely and in partnership with your product and engineering counterparts and outside of your core team inclusive of other designers, research, marketing, sales, and customer service.
• You can lead customer research sessions with some support and: interview customers effectively; guide the process to glean effective insights; and uncover and socialize areas of opportunity.
• You possess a working understanding of various research methods, including rapid prototyping, card sorting, affinity mapping.
• You are comfortable evaluating and leveraging AI tools to augment processes that result in efficiency and quality improvement.
• You seek out and incorporate both quantitative and qualitative data for use in reasoning and decision making.
• You seek out feedback and inputs from a variety of sources in order to move solutions forward, drive innovation, contribute to a connected and holistic overall experience for our customers and users, and invest in your relationships with peers and stakeholders.

Your Professional Qualifications

• 3+ years of experience in a FT Product Design role (not inclusive of internships or bootcamp courses).
• Experience in B2B and/or B2C (SMB customer experience a plus; previous Healthcare a plus).
• Has a portfolio that demonstrates the following:
• Ability to deliver simplified, intuitive, and responsive user experiences for complex operations and flows—AI native experiences a plus (desktop web, mobile web, native app).
• Ability to use data insights to iterate on design solutions.
• Accomplished to expert level in several of the following skills:
• UX Design
• Visual User Interface Design
• Interaction Design
• Responsive Design
• Mobile + native mobile design
• Rapid Prototyping + iterative design
• Information Architecture
• Accessibility
• Qualitative + Quantitative data synthesis
• Experience working with a design system.
• Expert with Figma suite of tools (including FigJam and FigmaMake).
• Experience leveraging AI tools in product design process.
• Growth Mindset.

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