IT Engineer

About the Role
Techstars is seeking a mid-level IT Engineer to manage the day-to-day operations of our IT function, supporting approximately 150 employees and 50 contractors. This role is essential to keeping our team productive, secure, and equipped with the tools they need to succeed.

You'll be the go-to person for all things IT—from onboarding new team members to troubleshooting technical issues to managing our suite of SaaS applications. We're looking for someone who can work smart, not just hard: leveraging automation, integrations, and AI to solve problems efficiently and empower our staff through self-service solutions.

Compensation: $90,000 - $110,000/yr + 10% performance bonus

Key Responsibilities

• Manage day-to-day IT operations including technical support, troubleshooting, and issue resolution
• Handle employee onboarding and offboarding, ensuring smooth transitions and proper access management
• Oversee hardware inventory, deployment, and lifecycle management
• Administer and optimize our SaaS tools including Google Workspace, Slack, Asana, Addigy, JumpCloud, Office 365, Airtable, Salesforce, and Jira
• Build and implement automations and integrations to streamline IT processes and reduce manual work
• Promote and develop self-service resources to empower staff to resolve common issues independently
• Support information security efforts by monitoring and responding to security alerts
• Conduct regular audits of user accounts, permissions, and access controls
• Leverage generative AI tools to enhance efficiency and problem-solving
• Collaborate with the Engineering team on cross-functional projects and initiatives

Required Qualifications

• 3-5 years of experience in IT support or systems administration roles
• Broad technical knowledge across IT operations, including endpoint management, identity management, SaaS administration, and basic security practices
• Hands-on experience with multiple platforms from our tech stack (or similar tools)
• Demonstrated ability to create automations, integrations, or workflows that improve efficiency
• Strong troubleshooting skills and ability to diagnose and resolve technical issues independently
• Experience with user access management and basic information security practices
• Excellent communication skills with both technical and non-technical audiences

Preferred Qualifications

• Experience working in a startup or fast-paced environment
• Familiarity with AI tools and how to apply them to IT workflows
• Scripting or light coding experience (Python, PowerShell, Bash, etc.)
• Background with MDM solutions like Addigy or similar platforms
• Experience with SSO and directory services (JumpCloud, Okta, Azure AD, etc.)

About Our Team
You'll be joining a tight-knit Engineering team that values transparency, collaboration, and flexibility over rigid structure. We believe in giving people autonomy and trust them to get things done. We're looking for someone who is naturally curious, enjoys learning new things independently, and is excited to take on new challenges as they arise. If you like variety, solving problems creatively, and working in an environment where you can make an impact, you'll fit right in.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

About Techstars

Techstars is the most active pre-seed investor in the world having invested through its accelerators in more than 4,800 companies. Founded in 2006, Techstars believes that entrepreneurs create a better future for everyone and great ideas can come from anywhere. Now we are on a mission to invest in an unprecedented number of startups per year enabling more capital to flow to more entrepreneurs around the world. We do this by operating accelerator programs and venture capital funds, as well as by connecting startups, investors, corporations, and cities to help build thriving startup communities. www.techstars.com

Techstars is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, Veteran status, sexual orientation, gender identity nor any other basis prohibited by law.

Techstars uses E-Verify to check the work authorization of all new hires. For more information about E-Verify, please see the following:

E-Verify Participation Poster (English and Spanish)

Right To Work Poster (English and Spanish)