Systems Engineer - SaaS

Location: San Jose, CA or New York City, NY (Remote considered; Travel required)

About Tessera Labs

Tessera Labs is redefining how enterprises modernize and operate their core systems using enterprise-intelligent AI. Backed by Foundation Capital and built by leaders from top technology and research institutions, Tessera delivers multi-agent AI systems that automate complex workflows across SAP, Salesforce, Workday, Snowflake, Oracle, and other mission-critical platforms.

Our mission is to compress years of enterprise transformation into weeks; safely, governably, and with measurable outcomes. We operate with extreme ownership, move quickly, and build at the frontier of applied AI for regulated, large-scale enterprise environments.

Role Summary

• Designs, modernizes, and migrates CRM platforms in large enterprise environments

• Combines deep Salesforce technical expertise with systems engineering and enterprise integration

• Focuses on Data Cloud, Agentforce, and large-scale CRM replacement programs

• Leads and supports Microsoft Dynamics to Salesforce (and vice-versa) replacement and porting initiatives

• Integrates Salesforce with backend ERP systems using modern integration patterns and middleware

• Operates in environments where governance, reliability, and auditability are critical
  

Key Responsibilities

Salesforce Systems Engineering and Platform Development

• Design, build, refactor, and remediate Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and configuration

• Stabilize and modernize complex, highly customized Salesforce orgs

• Rationalize data models, automation, and security to support scale and governance

• Align solutions with Salesforce architectural best practices and enterprise standards
  

CRM Porting and Platform Replacement (Microsoft Dynamics to Salesforce)

• Lead and support CRM replacement initiatives from Microsoft Dynamics to Salesforce

• Analyze Dynamics entities, workflows, and integrations and map them to Salesforce equivalents

• Design and execute data migration strategies, including transformation, validation, and reconciliation

• Rebuild business logic, automation, and user experiences to achieve functional parity

• Support cutover planning, parallel runs, and post-migration stabilization
  

Enterprise Architecture and ERP Integration

• Design and implement integrations between Salesforce and backend ERP systems such as SAP and finance platforms

• Use MuleSoft and related middleware for API-led connectivity and orchestration

• Work with REST/SOAP APIs, Platform Events, Change Data Capture (CDC), and ETL pipelines

• Define system-of-record boundaries, data ownership, and transactional integrity
  

Data Cloud, Agentforce, and AI-Enabled Automation

• Design and implement Salesforce Data Cloud ingestion, harmonization, and activation patterns

• Enable Agentforce-driven workflows and intelligent agents within Salesforce-centric processes

• Integrate Salesforce data and workflows into Tessera’s multi-agent AI platform

• Support modernization efforts involving fragmented data and legacy CRM implementations
  

Customer and Delivery Collaboration

• Act as a hands-on technical contributor during enterprise CRM modernization programs

• Collaborate with architecture, integration, AI, and delivery teams

• Communicate technical risks, tradeoffs, and design decisions to executive stakeholders

• Travel to customer sites to support critical milestones
  

Ownership and Operational Excellence

• Own production-grade solutions in regulated, mission-critical environments

• Balance speed with auditability, reliability, and long-term maintainability

• Contribute to internal best practices for CRM migration and Salesforce architecture
  

Technical Skills

Salesforce Platform

• Strong hands-on experience with Apex, LWC, Flows, and declarative automation

• Deep understanding of Salesforce data models, security architecture, and governor limits

• Experience across Sales Cloud, Service Cloud, and Salesforce Platform
  

CRM Migration and Porting

• Experience migrating from Microsoft Dynamics to Salesforce

• Strong understanding of CRM data modeling, workflow migration, and user experience parity
  

Integration and Middleware

• Hands-on experience with MuleSoft or equivalent middleware

• Experience integrating Salesforce with backend ERP systems such as SAP
  

Data, AI, and Automation

• Knowledge of Salesforce Data Cloud ingestion and activation patterns

• Exposure to Agentforce or AI-driven workflow automation
  

Cloud and Infrastructure

• Familiarity with AWS, Azure, or GCP

• Awareness of observability, logging, monitoring, and secure deployment practices
  

Required Qualifications

• 3–7+ years of experience in Salesforce systems engineering or technical consulting

• Strong hands-on Salesforce development experience

• Experience supporting CRM migration or large-scale modernization programs

• Ability to operate effectively in complex, ambiguous enterprise environments

• Strong communication skills across technical and executive audiences

• Willingness to travel (primarily U.S.)
  

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or progress toward CTA

• Salesforce Application Architect and/or System Architect certifications

• Hands-on experience with Salesforce Data Cloud and Agentforce

• Experience integrating Salesforce with ERP systems in regulated environments