Data Analyst, Trust & Safety at The Knot Worldwide

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

We're seeking a talented Data Analyst to join our Trust & Safety squad.

Our Trust & Safety teams are dedicated to building a safe and secure environment for our users, protecting them from harm, fraud, and abuse. Data Analysts in the Trust and Safety squad will use rigorous methods to generate insights that advise product, engineering, and operations decisions on Trust and Safety. We collaborate with partner teams through all stages of development: actively uncovering risk and opportunity areas, crafting experiments to test hypotheses, analyzing the impact of our efforts, and highlighting takeaways. This role will be critical in producing better safety outcomes for our customers and improving our ability to build innovative products that detect and intervene in harm before it reaches customers. This role will work cross-functionally across Trust & Safety, Policy, Operations, Engineering, Product, and more to ensure everything we do to improve the safety and integrity of our platforms is driven, and we have a strong data infrastructure to measure success. This is an ideal opportunity for someone adept at navigating uncertainty, excels at cross-functional partnerships, process improvement through analytics, and is motivated by user safety and platform integrity. You will support the implementation of features across various product surfaces to enable user reporting, in-app education, and critical interventions to improve platform integrity and a safe and reliable user experience. If you're comfortable navigating complex systems and collaborating closely with stakeholders, you’ll thrive here.

RESPONSIBILITIES:

Working closely and collaboratively with our Trust and Safety partners (Policy, Product, Operations, and Engineering teams) to develop data-backed strategies.
Defining metric-focused goals around customer experience, content safety, and platform integrity, and employing sophisticated analyses and industry-leading measurement techniques to help the Trust and Safety group attain these goals.
Working to consistently deliver clear insights while building foundational metrics, methodologies, data, and tools necessary to facilitate analytical excellence in Trust and Safety.
Lead efforts to define and uphold consistent data standards for tracking platform integrity incidents and harmful content.
Compile analytical insights, trends, and compelling presentation materials for leadership and non-technical audiences.
Assist in and evaluate the linguistic and regional translations of data standards to ensure their integrity across our global brands.

SUCCESSFUL DATA ANALYST, TRUST & SAFETY CANDIDATES HAVE:

At least 3 years of experience
Proven ability to design and implement distributed system design utilizing both relational and non-relational data stores.
Proficiency with advanced analytical methods such as predictive models, model performance evaluation, A/B testing frameworks, etc.
Experience employing analytics to guide trust and safety, platform integrity, or risk mitigation strategies.
Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations.
High proficiency with advanced analytical techniques using SQL and Python.
A successful track record of distilling highly complex problems into narratives that are concise, action-focused, and memorable, and expressing your recommendations with both conviction and finesse.
Ability to effectively communicate insights to senior executives and non-technical stakeholders verbally, visually, and in writing.
Comfort reading, viewing, discussing, and writing about potentially disturbing content and subject matter daily (e.g. hate speech, financial harms, online harassment, adult material.)

WORK MODEL:

This role is Together@TKWW-eligible and based near our NYC office hub. You’ll be expected to work in the office two days a week as part of our hybrid work model.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.

WHAT WE LOVE ABOUT YOU:

Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.

Data Analyst, Trust & Safety

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About The Knot Worldwide