The Managing Director (MD) is the senior executive accountable for the performance, growth, and long-term health of Pioneer’s Minneapolis Technology business. This role leads the build, scale, and delivery of technology-enabled transformation, positioning Pioneer as a trusted advisor to clients navigating complex business and technology change. The MD blends strategic vision, enterprise architecture perspective, application and platform expertise, and operational execution to drive measurable client and firm outcomes.
As a force multiplier, the MD develops high-performing leaders, deepens executive client relationships, accelerates disciplined growth, and ensures delivery excellence at scale. The role operates at the intersection of talent and leadership, client success and delivery quality, financial growth and pipeline, and market performance and operations.
The MD leads leaders, manages the portfolio as a business, and shapes the future of the market while connecting local execution to firmwide strategy and innovation. With the ability to anticipate what’s next, bring clarity to ambiguity, and translate strategy into action, the MD drives results with pace, precision, and accountability.
Core Accountabilities
The Managing Director owns market outcomes across revenue, margin, client satisfaction, team engagement, and leadership depth.
Key Responsibilities
1. Lead Talent & Build High-Performing Teams
You build and sustain a market of elite talent and strong leaders.
- Recruit, develop, and retain top-tier consulting talent across and retain top-tier consulting talent across all levels
- Coach, mentor, and hold accountable Directors, Principals, and emerging leaders
- Set clear expectations for performance, growth, and leadership readiness
- Own succession planning, bench strength, and future capability needs
- Drive performance management, promotion calibration, and compensation inputs
- Champion a culture of Humble, Hungry, Connected (HHC), belonging, and high accountability
- Ensure engagement, retention, and leadership depth scale with market growth
2. Ensure Delivery Excellence & Client Success
You guarantee high-value, high-quality delivery—every time.
- Provide executive oversight on complex, high-risk, or high-visibility engagements
- Diagnose delivery risk early and intervene with clarity, calm, and action
- Own utilization strategy, bench planning, and resource forecasting
- Ensure KPIs are consistently met or exceeded, including: client satisfaction (CSAT), profitability, and on-time/on-budget delivery
- Match practice and solution expertise to client needs
- Translate market feedback into actionable input for National Solutions Leaders
- Bring the Pioneer operating model to life across all engagements
3. Lead Growth, Pipeline & Executive Relationships
You own your market’s revenue, margin, and pipeline—and you hit the numbers.
- Build and maintain trusted C-suite and executive relationships at key accounts
- Guide Account Leads in setting and executing disciplined annual account plans
- Sponsor major pursuits with executive-level solutioning, storytelling, pricing, and staffing input
- Partner with Client Development and National Solutions Leaders on go-to-market strategy
- Ensure disciplined pipeline management and CRM / ERP accuracy
- Represent Pioneer externally through visibility, networking, and thought leadership
- Share market wins and delivery success stories to strengthen firmwide momentum and confidence
4. Run Your Portfolio Like A Business
You are the operator of your assigned market portfolio.
- Lead annual market planning across revenue, hiring, margin, investments, and strategy
- Own P&L performance while balancing growth, efficiency, and long-term health
- Drive weekly and quarterly business reviews covering pipeline, utilization, financial performance, and delivery health
- Ensure consistent execution of firmwide processes and strategic initiatives
- Foster strong cross-market collaboration and high-trust leadership
- Create clarity in priorities and manage time, energy, and focus with discipline
5. Live HHC - At Scale
You are one of the most visible leaders in the firm. People watch how you lead.
- Lead humbly, courageously, and with conviction
- Have hard conversations while protecting trust, relationships, and culture
- Inspire through clarity, decisiveness, and presence—internally and externally
- Be a steady force in moments of challenge and a catalyst in moments of growth
- Operate with extreme ownership: when something breaks, you fix it
6. Lead Your Own Development
You grow as fast as your market does.
- Complete a leadership 360 every 2–3 years and execute a focused development plan
- Stay deeply connected to firmwide strategy and National Solutions innovation
- Build a strong external network of peers, mentors, and advisors
- Participate in boards, industry leadership forums, and speaking opportunities
- Continually sharpen executive communication, financial acumen, strategic thinking, and decision-making
