Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Pro Success team partners with service professionals to help them achieve meaningful business outcomes on Thumbtack. We focus on retention, satisfaction, and long-term growth by ensuring Pros understand and adopt the right tools at the right time. Working cross-functionally with Sales, Product, and Marketing, we bring the Pro voice into everything we build. Our work directly impacts revenue durability and the overall health of the marketplace.
As a Pro Success Manager, you’ll be a hands-on people leader responsible for helping Pros realize measurable value from Thumbtack. You’ll lead a team of Success Specialists across the U.S. and/or TPH, driving retention, satisfaction, and growth across their portfolios. This role requires strong coaching, operational rigor, and comfort working deeply in metrics. You’ll play a critical role in reducing churn, improving Pro outcomes, and scaling consistent execution across the team.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
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Thumbtack is the destination for getting absolutely anything done-from house painting to event planning, music lessons to long distance moves. Each year, more than 200,000 professionals across the country service 5 million Thumbtack projects in 1,100 unique categories, creating $1 billion in revenue for local business. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by Sequoia Capital, Tiger Global Management, Javelin Investment Partners, Baillie Gifford, and Google Capital. To find out more about what it's like to work at Thumbtack and explore career opportunities on our team, visit www.thumbtack.com/jobs.
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