Fraud Investigations Team Lead

ABOUT THE TEAM:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

ABOUT THE ROLE:

This is an exciting opportunity for someone who is passionate about Fraud and Financial Crime, leading teams, and using technology and data to constantly improve processes and service. This position will suit a proven operational team leader who is keen to join a fast growing European-focused Fintech.

As an OM Manager you’ll be:

• Managing the Fraud teams, part of Tide’s first line of defence
• Working alongside the wider Ongoing Monitoring team on setting targets, building processes, optimising workflows and procedures
• Managing the workflow and workload (including targets) for the teams through effective communication and setting priorities
• Responsible for managing resources, including budgeting and resource allocation
• Overseeing the adequate implementation of Tide’s policies and procedures ensuring strict adherence to the PSR and FCA’s (Transactional Monitoring, ML, TF) requirements
• Collaborating with Tide’s second line functions on improving the firm’s financial crime prevention controls
• Representing your area in front of different stakeholders, including internal and external auditors
• Able to detail and rationalise decisions you make based on knowledge of Regulations
• Support the delivery of the operational risk framework through regular review of key controls and compliance with financial crime policies, to ensure business areas operate within risk appetite
• Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary.
• Identify, initiate, and drive improvements to current Fraud processes to increase control and efficiency.
• Attract, develop and retain staff to ensure a consistently high level of professionalism
• Active performance management of team members throughout the year.

WHAT WE ARE LOOKING FOR:

• You have 5+ years experience of Fraud or Financial Crime control functions, ideally within a financial services business and have solid understanding of the risks and controls
• You have good analytical, process and project management skills as well as the ability to make risk-based decisions and/or recommendations
• You are passionate about driving continuous improvement and managing teams through change
• You ideally have experience in, or knowledge of UK business banking in an FCA-regulated environment
• You are highly data driven, comfortable setting goals and KPIs, forecasting and planning
• Are a great people-focused manager, who enjoys collaborating and is always looking to get the best from the people around you
• You are passionate about tech and have an automation mindset
• You are driven to produce positive results through leadership, people, communication and influence
• You are comfortable with change, ambiguity, debate, and engaging with multiple senior stakeholders
• You are a multi-tasker who can manage multiple streams of work concurrently
• You are able to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options (If applicable)

TIDEAN WAYS OF WORKING

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.