Director of Product Management, Risk & Fraud

Toast is dedicated to building the platform that helps restaurants and local businesses thrive - empowering them to adapt, take control, and focus on what they do best: growing the businesses they love. Because our technology is purpose-built for their needs, customers trust us to deliver today while investing in the innovations that will power their future.

About this roll* (Responsibilities)

• Serve as the product leader for Risk, Fraud & Onboarding for Toast’s vast ecosystem - spanning merchants, guests, employees and suppliers
• Drive a unified strategy across Payments, Embedded Finance, Team and Supplier Management to power rapid, sustainable and scalable growth
• Launch meaningful products solving nuanced problems working across teams (including Risk, Data Science, Identity, Security) and geographies (US, Ireland, India).
• Coach and grow the Risk & Fraud product team. Beyond, provide mentorship to local R&D talent.
• Anticipate and resolve strategic issues that impair the product and technical team’s ability to deliver
• Work across Toast with other organizations such as hardware, marketing, sales, finance, data science, operations and customer success

Do you have the right ingredients*? (Requirements)

• 15+ years of product management experience (including some years at a principal or leadership level) with successive growth in responsibilities along with experience in managing product managers and a portfolio of products
• A track record of success (and enjoyment) in people leadership, building high performing product management teams, and developing exceptional talent
• Experience managing product managers
• Strong understanding of payments and financial services
• Excellent oral and written communication skills
• Experience building strategic partnerships with vendors and suppliers
• Proven experience in bridging the technical and business sides of projects, including the desire to lead through collaboration
• Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
• MS, MTech, MBA preferred
• Previous experience working in financial services preferred

Our Tech Stack

Our products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables depending on use case, and utilize Apache Spark for large scale data workloads including query and batch processing. The web frontend is built using React and ES6. Our restaurant point of sale application is an Android application written in Java and Kotlin. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.