Assistant Manager- Service Delivery

The Assistant Manager, Service Delivery role plays a critical role in delivering product security services within the automotive cybersecurity domain. This position begins as a player-captain, gaining hands-on experience with processes, quality standards, and KPIs for the successful delivery of Requirements Validation projects to OEM customers. The role involves managing day-to-day activities, ensuring timely delivery of high-quality work products, and providing guidance to team members.

As the role evolves, the Assistant Manager, Service Delivery will lead the launch and delivery of advanced cybersecurity services, supporting our key client, Toyota Motors North America’s (TMNA) growing demand for secure solutions. This role will contribute to the conceptualization, design, development, and execution of new cybersecurity offerings, while managing a team of technical resources to achieve operational excellence.

In addition, the Assistant Manager, Service Delivery, may assume line management responsibilities for Toyota Tsusho Systems US, Inc. (TTS-US) resources deployed across customer projects. This includes onboarding and offboarding, performance management, customer relationship management, and handling escalations to ensure smooth service delivery.