About this role
Transcarent is seeking a Regulatory Specialist with deep expertise in privacy regulations and health care compliance to support our rapidly expanding digital health and clinical services ecosystem. This role will play a critical part in ensuring Transcarent’s solutions, workflows, and partnerships meet all applicable regulatory requirements, including HIPAA, HITECH, CMS, OCR, and state privacy laws.
The ideal candidate is detail-oriented, proactive, and passionate about supporting a member-first experience while maintaining robust compliance safeguards.
What you’ll do
Champion Privacy & Data Protection
- Support our Privacy Program with practical, easy-to-understand guidance grounded in HIPAA, HITECH, CCPA/CPRA and other state data privacy laws, GDPR (as applicable), and emerging privacy requirements.
- Review new products, features, data flows, and vendor relationships through a privacy lens—conducting Privacy Impact Assessments and recommending meaningful safeguards.
- Own and manage the Privacy email inbox, triaging incoming questions, identifying whether they relate to HIPAA, state data privacy laws, or other issues, and responding to inquiries and escalating complex or high-risk questions to the Privacy Officer.
- Assist with privacy and data incident investigations, helping gather facts, document findings, and coordinate follow-up actions under the direction of the Privacy Officer.
Support Healthcare Compliance Excellence
- Support the Privacy Officer, Compliance Officer, and broader Legal & Compliance team with day-to-day healthcare compliance activities across digital health, virtual care, pharmacy, and surgical care services.
- Stay on top of regulatory changes that affect digital health, virtual care, pharmacy, and surgical care services.
- Assist with CMS, OCR, OIG, and state-level requirements to ensure our operations and clinical programs remain compliant.
- Prepare and support internal and external audits, pulling together documentation and helping implement corrective actions.
Build Simple, Scalable Compliance Infrastructure
- Draft and update policies, SOPs, playbooks, training decks, and other operational resources that help teams understand what’s required—and why it matters.
- Design and implement a clear, end-to-end process to manage data subject requests (both HIPAA individual rights and state privacy rights) that is owned operationally by business teams, including intake, triage rules, workflows, SLAs, templates, and documentation—plus defined escalation paths to you and the Privacy Officer.
- Organize compliance documentation and support risk assessments, dashboards, and reporting that keep leadership informed.
- Use tools such as OneTrust and ticketing/case-management systems to define standards for how requests are tracked, monitored against SLAs, and reported to leadership, and to perform periodic quality checks.
- Support compliance and privacy incident investigations with clear thinking, thorough documentation, and timely follow-through.
Partner Across the Organization
- Offer practical, accessible guidance to teams across Transcarent—Product, Clinical, Engineering, Security, Operations, People, and more.
- Help teams operationalize compliance requirements in ways that support innovation while earning Member trust and meeting regulatory obligations.
What we’re looking for
- 3–5+ years of experience in privacy or healthcare compliance roles, ideally in digital health, health tech, telehealth, and/or payer/provider environments.
- Strong working knowledge of HIPAA, HITECH, and U.S. privacy laws.
- Ability to translate complex rules into clear, actionable guidance.
- Exceptional attention to detail and comfort navigating ambiguity.
- Collaborative communication style with a commitment to integrity, confidentiality, and member-first thinking.
Nice to have
- Certifications such as CHPC, CHC, CIPP/US, or CIPM.
- Experience supporting audits, accreditation, or compliance program development.
- Familiarity with digital health workflows, clinical operations, employer-sponsored benefit models, or pharmacy services.
Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
