At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are seeking an accomplished Senior Consultant, Customer Experience (CX) Transformation located in EMEA to lead clients through complex customer experience and contact centre transformations. You will act as a principle advisor bridging the gaps between operational reality, business strategy and the technical execution, architecting the change and delivering measurable improvements in customer and agent experience. This role requires a blend of previous operational expertise, technology fluency, and consulting acumen to design and implement future-state operating models for a wide range of industries in leading organisations across EMEA region.
What you’ll be doing:
