Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as our next Account Executive on Twilio’s .Org Social Impact team.

About the job

This position is needed to bring Twilio to organisations advancing social good - spanning across government, healthcare and education to social services and humanitarian aid. The individual hired for this role will grow and lead relationships with non-profit and government organizations in EMEA and build consumption of our vast array of communication channels and software. You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, marketing and operations.

Responsibilities

In this role, you’ll:

Use a systematic approach to create, maintain, and close a pipeline of new customer opportunities, within a defined list of named accounts, designed to drive relevance, reach and revenue for our platform.
Take ownership of the accounts assigned, which qualify as net new.
Work with leadership on a GTM strategy to build our non-profit presence in a mix of markets, including Traditional Non-Profit, Humanitarian, Higher Education, Healthcare and Credit Unions.
Provide consultative support to customers to drive scale and success of their missions with Twilio products and solutions.
Work jointly with strategic partners to successfully ensure customer deployments are successful, both commercially and technically, driving long term success.
Qualify, structure, negotiate, close, and manage opportunities that will drive platform adoption, revenue, and customer acquisition.
Accurately forecast business for territory through the complete sales cycle.
Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.
Maintain relationships with Social Impact customers by providing support, information, and guidance on the best use of Twilio products to support their community needs.
Provide support for Social Impact activities through engaging with Twilio teams in partnership with key Twilio.org customers and partners. Be the face of Twilio.org to your Twilio counterparts.
This is a hunting focused role and the right person would be highly driven to build new relationships

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

8+ years of experience working in technology in a revenue generating role.
Ability to influence and build relationships with people across all levels and organisations internally and externally
Experience owning and managing the end-to-end sales process, from initial prospecting, lead qualification, and opportunity development through proposal delivery, negotiation, and successful deal closure.
Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100K.
Experience working in the humanitarian and/or UKI public sector.

Desired:

Strong preference for prior experience working in net new / hunting roles with a large customer territory size 100+ customers.
Ability to influence and build effective working relationships with all levels of the organisation.
Experience working with partner and distributor style organisations
Ability to understand and decode technical conversations for non-technical audiences.

Location

This role will be remote, and based in UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Account Executive, Social Impact Sales

About this role

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Benefits

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