Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
Understanding contract details and managing to in-scope requirements
Managing all applicable technical and functional aspects of engagements
Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
On-boarding customers into the ticketing system
Documenting and managing decisions, actions, and issues throughout the project lifecycle
Defining, documenting, and managing risks from identification through mitigation
Coordinating and facilitating the following processes per Client guidelines:
o Build Sheet Management
o Change Management
o Escalation Management
Delivering project and customer status as defined by Client Leadership
Facilitating and / or participate in internal meetings and reviews as required
Managing, tracking, and reporting on incidents, service requests, and ticket aging
