The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
UiPath is seeking a highly motivated and experienced Customer Success Manager, Italian Speaking to guide our customers through their post sales journeys and AI- powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes. This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.
Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions
Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones
Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly
Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation
Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation
Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan
Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems
Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
Good understanding of Automation/RPA platform
Experience with professional services & attach motions for support/services
Fluency in English & Italian
Experience in a high-growth technology company, preferably in the SaaS or RPA space
Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams
Excellent communication and interpersonal skills
Data-driven mindset, with the ability to use data to make informed decisions and drive results
Strategic thinking and the ability to develop and execute customer success strategies
Bachelor's degree in business, technology, or a related field (MBA preferred)
#LI-CS1
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
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UiPath is the leading Robotic Process Automation vendor providing a complete software platform to help organizations like yours to efficiently automate business processes. A software robot aims to manipulate the presentation layer of application software in the same manner a human does. UiPath automation platform enables global enterprises to design, deploy and manage a full fledged robotic workforce that mimics employees in administering rules-based tasks and frees them from the daily routine of rote work. It provides process modeling, change management, deployment management, access control, remote execution and scheduling, execution monitoring, auditing and analytics in full compliance with enterprise security and governance best practices. The highly advanced capabilities of its robotic software make UiPath a vital component of the intelligent process automation solutions used by the most tech savvy Business Process Outsourcing providers and Shared Services Organizations. Built on a comprehensive, fully integrated platform with centralized instrumentality, UiPath is geared to the highest standards of enterprise management, security, scalability and auditability. Our products are designed for foolproof performance and a highly intuitive user experience, bringing compelling benefits for operational cost reduction, process efficiency and performance quality. The UiPath solution empowers businesses to automate faster and automate more, greatly impacting on the bottom line and the service to the customer. UiPath technology is used by thousands of companies particularly in document management, call center, healthcare, financial, API enablement, data extraction and migration, process automation, application integration and business process outsourcing verticals.
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