Service Desk Agent

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue team!

What will you be bringing to the team?

·        Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.

·        Providing first-line investigation and diagnosis

·        Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration) and informing Service managers when its applicable (Critical/High incidents)

·        Keeping Customer or internal users informed of progress

·        Updating the Knowledge Base

·        Monitoring and updating CMDB

·        Reporting activities