Who are we?
UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.
Why are we hiring for this role?
As the Professional Services Manager at UpGuard, you will lead our technical "Player-Coach" team in delivering full-spectrum Cyber Risk Posture Management (CRPM) services. You will bridge high-level architecture and hands-on implementation across our entire platform: Vendor Risk, Attack Surface Management (BreachRisk), Human Risk (UserRisk), and AI Risk Automations. Your mission is to document complex business requirements and lead a team of practitioners to physically build and integrate these solutions into our customers' security ecosystems, driving measurable maturity aligned with the NIST Cybersecurity Framework (CSF).
