Principal Presales Engineer
•Twilio· 19h
💻 Engineering🎓 Internship🎯 Lead / Principal🇦🇺 Australia
19h ago
Userinterviews·5 months ago
🤠 About User Interviews
User Interviews is the fastest and most reliable way to recruit humans for research. Thousands of companies like Atlassian, Figma, Amazon, and Spotify rely on us to connect them with diverse audiences to build products and experiences that they’ll love.
We believe that the best companies in the world consistently deliver products and experiences that their customers love, and that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, that research, to help them embrace user insights. We specialize in participant recruitment and participant management because you cannot do great research without great participants, no matter how good your other tools are.
✨ Learn more about our culture and team here → 2025 UI Retreat Video
🤖 Product at User Interviews
We’re building a product that’s loved by Designers and Researchers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old.
You’ll be joining a team that cares deeply about talking to users and incorporating their feedback. We believe that startups should ship quickly, learn, and iterate. We ship new features early and seek out critical feedback from our customers. We value high agency, bias to action, and thoughtful risk‑taking. We also believe that AI is already fundamentally changing how we use software and how organizations collect and process human insights, and we’re building for this future.
Our Product, Design, and Engineering teams are organized into squads, each with their own Product Manager, Designer, Tech Lead, and 4-6 IC Engineers. Each squad works autonomously (within our strategy) to determine what to build and how to build it. Our Product Leadership team sets the vision, strategy, and culture.
🌟 The Opportunity
As our Head of Design, you’ll help set the product vision and define how we get there. You’ll lead and grow a talented team of designers in learning about our customers and delivering high-quality, thoughtful experiences. You’ll also help us define how we use AI to deliver value to our customers—and internally to improve how we design and build products.
We’re open to candidates at the Director, Senior Director, or VP level, depending on experience and fit. Final title and compensation will be determined based on experience, scope of impact, and conversations with the hiring team.
🚀 What You’ll Do
Contribute to product vision and strategy — partner with the rest of product leadership to shape the roadmap and influence key company bets
Develop our design philosophy — how we make decisions around speed vs. polish, innovation vs. familiarity, AI vs. traditional workflows
Lead and grow the design team — manage 4 product designers, providing clear direction, coaching, and feedback
Optimize design team execution - identify ways to improve design quality, collaboration, and velocity, e.g. process changes, new workflows, better use of the design system
💪 What You’ll Bring
Design exploration – you enjoy thinking about where and how our products should evolve. You’re excited to develop a clear product vision
Strategic product thinking — you see design as a driver of business outcomes. You connect design decisions to product strategy, customer needs, and company priorities
Customer obsession — you learn from our customers and advocate for them, grounding your team’s work in real needs and insights
Bias to action — you value shipping over perfection and find ways to accelerate learning through rapid iteration
AI enthusiast — you’re an early adopter who actively experiments with AI to discover new tools and learn new design patterns
Tactical experience – you have experience managing a full Design team and improving how they work
🎯 Qualifications
Self-motivated to do great work & build great things
10+ years of experience in Product / UX Design
3+ years leading a Design team, with ownership over department systems, processes, and team performance
3+ years of experience at an early / mid-stage (pre-Series C) SaaS company
Experience improving systems and processes for Designers (e.g. worked with or managed a Design Operations team)
Prior experience managing employees at a fully-remote startup
Excellent communication skills (for your team) and collaboration skills (for partnering with our Product Management + Engineering leaders)
🤑 Benefits & Perks
Base salary $180k-$220k (Job title and compensation will be determined collaboratively through the interview process and aligned to your experience and impact potential)
Annual performance-based bonus targeted at 10–15% of base salary (at 100% attainment)
Equity options
Comprehensive medical, dental, and vision insurance plans, including options with 100% employer-covered premiums for employees and 40% coverage for family plans
Annual membership to One Medical Group & Talkspace
4 weeks of PTO to start + accrue an additional day each year
Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered!
Flexible, paid parental leave
401k with $200/month employer contribution
$250 office setup stipend (in addition to computer provided)
$250 annual learning & development stipend
$50/month work from home stipend
Awards for 360-degree recognition, work anniversaries, & birthdays
Annual Company Retreat
💚 Why Join Us
• We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.
• User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.
• On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
• We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.