Customer Success Manager
•Cloudflare· 1h
SupportFull-timeEurope
1h ago
Valeriehealth·3 months ago
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
Why join us now?
Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Snowflake), high-growth unicorns, and top consulting firms.
Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month with 300% net revenue retention.
Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
Reporting to the Chief of Staff, this role will drive our next tier of growth with some of our largest customers. You will be responsible for going deep with our partners, in both implementation and account growth, understanding how we deliver maximum value now and become core to their operations.
This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership. You will be the primary point of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for growth. As the first dedicated member of our Customer team, you’ll also help define operational cadences, scalable processes and repeatable delivery.
The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the business, and you’ll work closely with operations, product and go-to-market to ensure success of launches, delivery and growth.
Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Product) to ensure continued improvement and success.
Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Success team, defining how we support and grow our customers quarter over quarter.
3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
Track record of expansively owning and driving key business outcomes on high-performing teams
Strong analytical toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling)
Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is “good enough” to achieve high velocity execution.
Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.
Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
Be the opportunity engine and growth driver in an AI-native, high-growth startup