Customer Success Manager- CLM

Aspire Software is looking for a Customer Success Manager to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the Role

As a Customer Success Manager (CSM), you own the post-launch customer journey for a portfolio of clinics using Claio’s AI receptionist, scribe, and coding products. You will partner with clinic leaders and staff to drive adoption, ensure value realization, identify risks early, and lead renewals and expansion opportunities. You will work closely with Onboarding, Support, Product, and Sales to make customers successful and to turn customer insights into product improvements.

Key Responsibilities

• Own relationships with a portfolio of clinics from onboarding handoff through renewal: set success plans, run regular check-ins, and manage stakeholder alignment.
• Drive adoption and outcomes by coaching customers on best practices for call handling, scheduling workflows, clinical documentation, and change management.
• Monitor usage and health signals (e.g., activation milestones, feature adoption, support volume, customer feedback) and proactively execute risk mitigation plans.
• Lead renewal planning and execution: align on value delivered, address concerns, coordinate legal/security questions, and ensure timely contract outcomes.
• Identify and qualify expansion opportunities (additional locations, modules, or users) and partner with Sales/RevOps to progress opportunities with integrity.
• Coordinate cross-functional issue resolution by synthesizing customer impact, prioritizing escalations, and keeping customers informed.
• Deliver enablement and communications: lightweight training refreshers, release notes, and workflow updates tailored to clinical and front-desk audiences