Technical Lead Customer Support

Company Overview

Exeevo is a unified CRM solution for sales, marketing, medical, and service teams built on Microsoft technology. It is a global leader in customer relationship management (CRM) solutions that is purpose-built for the life sciences industry.

Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.

Exeevo has acquired by Valsoft Corporation Inc. (“Valsoft”), a Canadian company specializing in acquiring and developing vertical market software businesses.

Role Summary:

Technical Lead plays a significant role in the growth of Exeevo and our solution platforms. This position supports various roles and works closely with Customer Success, Product, Engineering and PMO. This role will be responsible for the successful management of the Operational Support Service that Exeevo provides to our customers, covering all technical aspects of our product. The successful candidate will act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests raised by the customers within the agreed SLAs. They will be the main point of contact for all service reporting and discussions with the customer, including identify opportunities for growth of the adoption of the Exeevo tools within the customer’s business. This can include the management of incremental updates to the solution from the core product or changes requested by the operational users.

At Exeevo we operate in a fast-paced development environment where everyone rolls up their sleeves to accelerate our products forward for our customers.