Why Valtech? We’re the experience innovation company - trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
The role
Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.
About the IMDA Client Group
The Industrials, Manufacturing, Distribution & Agriculture (IMDA) client group is Valtech North America's largest vertical, managing over 100 clients and generating significant revenue. This group plays a critical role in enabling digital transformation, fostering innovation, and driving growth for some of the most iconic industrial brands.
The role
Valtech seeks a Client Partner to join our team. In this role, you will play a key role in the leadership team, providing an informed perspective on the best approach to win and grow services to your assigned client accounts. Your main focus will be on driving growth, aiming for a year-on-year increase, and establishing C-Level, trusted-advisor relationships with clients while developing a strong partnership ecosystem.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role responsibilities
Growth:
- Your responsibilities will include being accountable for growth targets and client health, tracking net revenue and account margin goals set for the fiscal year, and communicating remediation plans to address any shortfalls.
- To achieve the growth targets, you will set and execute the strategy, contributing directly by winning your own deals and indirectly by leading, directing, and partnered contributors from delivery, technology and project management.
- Additionally, you will advance wider strategic growth goals by leveraging partnerships and working with proposition leaders to cross-sell the full breadth of our advisory, digital marketing, and tech consulting services. You'll also run account growth plays to uncover new value in the partnership between Valtech and clients, orchestrating Valtech experts and capabilities to meet client needs promptly.
- It’s your job to ensure that each initiative is supported at the right time by the right people and teams with the right level of skills and negotiation strategies to ensure client satisfaction and adequate client profitability for our business.
- Another important aspect of your role will be successfully converting generated and qualified opportunities through high-quality pitching and proposals. You will inspire and direct teams to deliver winning proposals and stay on top of proposals to secure them into signed agreements/SOW’s.
Client Satisfaction & Delivery:
- You will serve as an escalation point to resolve client and/or delivery issues, ensuring successful delivery, client health, and employee satisfaction.
- Initiates Executive Project Reviews and discusses strategic ways to expand our client’s business and evolve their eCommerce ecosystem, uncover actionable insights and high-level opportunities to meet the customers' objectives while also keeping an eye out for client satisfaction concerns.
- As the Client Partner you will facilitate "top-to-top" strategic client meetings and strategy briefings and actively participate in industry networking and partner-sponsored events. You will take responsibility for client-level P&L, acting as the arbiter of strategic investments for our clients while balancing margin, forecasting, and reporting sales.
- Your focus will be on setting client growth and profitability strategies that align directly with Valtech’s regional and global goals, updating account plans and goals accordingly. Maintaining a healthy gross margin will be crucial while hitting growth targets.
- Working alongside legal and delivery teams, you will sell and negotiate long-term agreements that deliver value and reflect Valtech’s modern, agile ways of working. Building strong relationships and fair stances with procurement departments and other client budget owners will be essential, as you track invoice aging and ensure all resource requests, rates, and invoices are correct.
- Integrate the entire portfolio of services, providing a coordinated communication, management and delivery approach for clients.
Leadership:
As a servant leader, you will advocate on behalf of the delivery and client teams to executive leadership regarding team morale, career opportunities, and meaningful succession planning. You will guide team members to align their activities with their personal career goals and help them move to the next relevant band or level.
Must have qualifications
To be considered for this role, you must meet the following essential qualifications:
- 7+ years demonstrated success in a sales and/or account management roles in Consulting Services, IT or eCommerce Technology Sales, eCommerce or Digital Consulting.
- 7+ years experience managing a portfolio of clients
- 5+ years experience working in digital consulting across multiple verticals, including negotiation, persuasion, and closing business
- Key technology components essential to a modern-day company
- Foundational IMDA client industry IQ and very strong EQ
Nice to have qualifications
- An informed perspective on the best approach to win business and the influence and coaching skills to help others meet those standards
- The ability to lead and motivate cross-functional teams
- Demonstrated success in crafting effective strategies and business cases with clients and customers for technology and design investments is preferred.
- A deep understanding of Digital Experience, MarCom, Commerce, Digital Intelligence / Cloud, Data / AI and a point of view on eco system platform and cloud partners.
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The benefits
This is a Full time position based in provinces of Ontario and Québec. The offered salary range is $130,000 to $190,000 CAD annually, depending on experience and location.
Valtech offers a comprehensive benefits package effective after three months of continuous service:
- A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
- Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
- A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
- A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
- Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
- Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
- We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
