Manager, Customer Success – Upmarket

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As the Manager, Upmarket Customer Success, you will lead a team of CSMs responsible for onboarding, adoption, value realization, and retention across a fast-growing segment of our customer base. You’ll build a high-performing team that is customer-obsessed, data-informed, and skilled at navigating complex customer environments.

This role requires strong strategic ownership, excellent coaching capability, and comfort operating at multiple altitudes in a fast-paced environment. You’ll partner closely with Sales, Account Management, Product, GRC SMEs, and Support to deliver measurable customer and business impact.

What you’ll do as a Manager, Customer Success at Vanta:

• Hire, mentor, and develop a team of Upmarket CSMs while fostering a culture of accountability, customer value, and continuous improvement.

• Drive consistent execution across onboarding, adoption, risk management, success planning, and renewal influence.

• Inspect team and segment performance using data; coach CSMs on prioritization and leading indicators of customer health.

• Build repeatable processes that scale—reducing ambiguity and increasing velocity across the customer lifecycle.

• Strengthen multi-threaded customer relationships and support executive-level conversations and escalations.

• Partner cross-functionally to align on strategy, remove blockers, and amplify customer feedback.

• Promote GRC fluency and ensure the team connects Vanta’s capabilities to measurable customer outcomes.

• Lead through change with resilience, steady judgment, and a bias for action.

How to be successful in this role:

• Experience

  • 6+ years in Customer Success, Account Management, or a related customer-facing SaaS role.

  • 3+ years leading teams (direct people management)

  • Experience managing upmarket customers with multiple stakeholders and complex technical or operational requirements.

• Leadership Capabilities

  • Strategic Ownership: You identify the right problems, design solutions, and drive outcomes without waiting for escalation.

  • Data Literacy & Business Acumen: You use metrics to diagnose, prioritize, and influence decisions—then coach others to do the same.

  • Demonstrated learning agility: You quickly absorb new domains and guide your team through ambiguity with clarity.

  • Leadership Judgment: You make sound, principled decisions under ambiguity and communicate them clearly.

  • Communication & Influence: You create clarity, alignment, and momentum across teams and with customer executives.

  • Resilience & Iteration Speed: You stay steady under pressure, model adaptive problem-solving, and help your team quickly move from learning to action.

• Personal Attributes

  • Strong critical thinking; able to move seamlessly between strategy and execution.

  • High EQ and excellent coaching instincts.

  • Comfortable navigating ambiguity and driving clarity for others.

  • A natural builder who enjoys scaling processes, programs, and teams.

  • Curiosity about cybersecurity and emerging technologies.

What you can expect as a Vantan:

• Industry-competitive salary and equity

• Healthcare stipend towards health insurance for you and your dependents

• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)

• Health & wellness stipend

• Remote workspace stipend

• Commuter benefits for team members who attend the office

• Internet and cellphone stipend

• 9 company paid holidays

• 20 days of PTO per year

• Virtual team building activities, lunch and learns, and other company-wide events!

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.