Member Engagement Coordinator (scheduler)

The Member Engagement Coordinator serves a key role in helping to eliminate the deferment of preventive and/or routine care. This position works with our provider clients to optimize patient engagement. This position is responsible for conducting outreach (telephonic, text and email) to schedule and confirm appointments. Working in close collaboration with other internal teams, the Member Engagement Coordinator supports provider practices by reconciling rosters, performing patient outreach and other administrative tasks to ensure both telehealth and in-office appointments are kept; thereby ensuring the closure of gaps in care.  

Responsibilities:  

• Direct member outreach via telephone, text, and email to engage patients for all assigned practices and providers.  

• Close coordination with practices to effectively leverage practice management systems, EMRs and other tools to obtain patient data and perform outreach.  

• Adhere to all practice rules regarding documentation and access to various systems 

• Appropriately document all dispositions in Vatica Health’s internal applications  

• Once visit is confirmed, complete all necessary steps to initiate Vatica encounter  

• Ensure that all HIPAA Privacy and Security requirements and responsibilities are constantly adhered to.