Senior People Operations Partner
Vidyard is the leading provider of AI-powered video messaging, video hosting, sales prospecting, and buyer engagement solutions for modern revenue teams. Trusted by over 100,000 companies, Vidyard empowers go-to-market teams to connect with buyers in more personal, impactful ways at scale. From prospecting to post-sale, Vidyard helps businesses accelerate deal cycles, increase close rates, and humanize digital communication. With best-in-class AI-generated video tools, real-time engagement analytics, and AI-powered video workflows, Vidyard is redefining how companies grow revenue through video.
About The Role
At Vidyard, we believe our people are our greatest strength. We’re looking for a Senior People Operations Partner to report to our Director, People, who is passionate about helping Vidyardians thrive in their work and careers.
As a Senior People Operations Partner, you’ll be a trusted expert across the employee lifecycle—owning core People Ops programs and continuously improving how we deliver People services at scale. This is a hands-on role for someone who thrives on operational excellence, cares deeply about employee experience, and enjoys making complex processes simple and human.
What You’ll Do
Employee Lifecycle & Experience
- Partner with the business to support employee relations processes and ensure consistent, fair application of policies
- Serve as a key point of contact for employee questions related to policies, programs, and People systems
- Own and continuously improve end-to-end People Operations processes including onboarding, offboarding, job changes, leave management, and employee data management
- Proactively identify gaps or friction points in the employee experience and propose practical solutions
- Ensure all programs and practices align with Canadian/US employment legislation, balancing compliance with a supportive, people-first approach.
People Programs & Operations
- Lead or support the delivery of People programs such as performance cycles, compensation reviews, promotions, and engagement initiatives
- Partner cross-functionally with Payroll, Finance, Legal, and IT to ensure smooth People Operations delivery
- Maintain and evolve People policies and procedures, ensuring they are clear, compliant, and employee-friendly
- Support audits, compliance requirements, and documentation across jurisdictions
AI Fluency & People Systems
- Ability to identify and integrate AI/automation into HR workflows (e.g., onboarding, engagement surveys, analytics, performance reviews) to streamline operations while enhancing employee experience - all while maintaining a human-centric approach
- Act as a subject-matter expert for HRIS and People tools (e.g., HiBob, CompAnalyst), ensuring data accuracy and system integrity
- Identify opportunities to automate, streamline, and scale People Ops processes
- Prepare reports and insights to support decision-making across the People team and organization
What You Bring
- 5+ years of experience in People Operations
- Experience working with HRIS platforms and People systems
- Experience leading organizational wide initiatives, change management and proactively contributing to strategic direction.
- Experience driving adoption of new technologies, including AI tools, across teams, helping leaders and employees embrace change with confidence and ethical awareness.
- High attention to detail with the ability to manage multiple priorities in a fast-paced environment
- Familiarity with performance management, compensation cycles, or engagement programs
- Experience supporting a remote-first or distributed workforce
- A calm, empathetic approach to employee support, even in sensitive situations
- A mindset of ownership, curiosity, and continuous improvement
Our Tech Stack
- HiBob
- Klaar
- Kinfolk
- CompAnalyst
- Greenhouse
- Sunlife
- Fellow
Will You Thrive at Vidyard?
At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:
- Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
- Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.
- Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
- Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
- Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
- Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.
- Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.
At Vidyard, we celebrate the intersection of creativity, ambition, AI-driven innovation, and meaningful impact. If you’re ready to contribute to our mission of transforming communication—and thrive in a workplace that champions experimentation, smart automation, and customer obsession—Vidyard is the place for you.
Why You’ll Love Working at Vidyard
At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:
- Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
- Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
- Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
- Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
- Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
- Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
- Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
- Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.
Come join a team where your best life meets your best work!
Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at [email protected]. Unsolicited resumes from Agencies will not be accepted.
